Telecommunications Cisco Voip Engineer -Rotational Shifts

Telecommunications Cisco Voip Engineer  -Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the Team:

This team works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works for multiple Clients on their Voip systems to configure and troubleshoot.

What you will be doing:

• Configure, troubleshoot Cisco Voip , (Cloud Telephony 8x8 and Webex calling)
• Configure and troubleshoot Voice Gateways, Poe Switches, Cisco Unified border element.
• Work on third party applications integrated with Voip Systems.
• Closely working with the vendors for Incident resolution and RCA.
• Phone/ email communications to all stakeholders on task updates.

What you bring:

• 3 to 5 Years of experience Cisco Voip Systems.
• Experience in Work with Voip systems like CUCM, Unity connection, IM&P, UCCX
• Knowledge/familiarity with networking concepts, VLAN etc.
• Experience in troubleshooting voip issues.
• Understand of Debugs used for troubleshooting issues like SIP, MGCP, analog.
• Willing to work in 24/7 Rotational Shifts

Added bonus if you have:

• Cloud telephony like Webex calling and 8x8
• UCCX scripting configuring and troubleshooting.
• Familiar with integration with other systems.

What we offer you : 

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass