Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Training Specialist for Prime Video Trust & Safety.
As an individual contributor, the Prime Video Trust and Safety Training Specialist position is to support training delivery and overall knowledge management across locations globally. The ideal candidate is passionate about providing exceptional learning experiences, thinks globally, can take ownership of key training projects, and has the ability to contribute to innovative ideas. The key responsibilities include training delivery, partnering with Subject matter experts (SME’s) /other trainers / Program and Policy teams to ensure smooth learning experience, coordination for all training types, standardize report outs to the leadership team, support Ops projects and participate in the skill development initiatives. Training coordination will include communicating with appropriate business owners (operations managers, program and policy teams), LX Manager, other Trainers and SME’s to ensure all trainings are conducted and reported out on-time and with sufficient resources and facilities.
If needed, the person must be able to lead and coach new trainers, assist in developing them as trainers and support them throughout their new training certification and ramp. This role will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess associate learning and skill development.
Key job responsibilities
• Deliver and monitor training utilizing a variety of facilitation modalities including in-person and remote
• Manage training request intake, implementation and reporting
• Support the development and continuous improvement of SOPs / training materials by collaborating with process SME’s, LX Manager and program / policy teams
• Effectively manage both in-person and remote classrooms, supporting an engaging learning experience
• Incorporate Socratic Methodology in the classroom and encourage critical thinking and problem solving
• Monitor training performance and provide additional learning interventions where needed
• Support associate transition from the classroom to production, ensuring associates meet quality and performance targets as defined
• Evaluate learning experiences and make recommendations for continuous improvement
• Support learning experience goals and initiatives
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
• Minimum 2+ years experience in corporate training and development or related field
• Professional experience presenting to an audience, able to convey complex information in an engaging manner
• Expertise in planning, implementing and assessing training
• Excellent one-to-many and one-to-one communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining complex topics to novices and collaborating with subject matter experts and managers
• Proficient with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• Demonstrated ability to work in a cross-functional and global environment, demonstrate cultural sensitivity, and earn trust from all stakeholders
• Demonstrated knowledge of adult learning, training practices and certification programs
• Background in instructional design or adult learning theory is a plus
• Ability to accommodate a flexible schedule to support training requirements across multiple time zones
• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate
• Experience working with Learning Management Systems (LMS) such as Cornerstone
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