Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Workfront Specialist position is a client-facing, technical advisory role focused on helping clients realize and quantify value driven by our Adobe solutions. This position will require substantial knowledge of the Adobe Workfront product and in-depth strategic and analytical skills. Workfront Specialist will work to gather and understand their client’s unique business objectives and provide advice on how best to meet their needs using the Adobe Workfront solution. In addition, engineers will collaborate cross-team to deliver recommendations, including technical and strategic services to help drive business impact and support business needs.
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What you'll do
- Be a recognized authority (by clients, partners, and colleagues) in Adobe Workfront software-based solutions & technologies.
- Work to educate clients on the standard methodologies in relation to their specific industry and key business requirements.
- Gain in-depth knowledge of a client’s technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success and value with the Adobe Workfront solution.
- Effectively analyze complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.
- Efficiently multi-task, working across multiple client engagements and key internal initiatives.
- Actively maintain the highest level of technical expertise by knowing the latest Adobe Workfront developments through internally and externally available learning opportunities and self-study.
- Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives.
- Keep accurate daily records of client billable time
- Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
- Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
- Manage Customer expectations appropriately and keep projects on schedule and within scope.
- Work and collaborate with Adobe internal teams and Client/Implementation Partners.
What you need to succeed
- A solid technical understanding of Adobe Workfront, including proficiency in the work management features, the proofing and document features, and Workfront Fusion features such as module setup, function development, and scenario development and troubleshooting.
- The capacity to understand business requirements and translate them into architecture, design, and development activities for clients using the Adobe Workfront solution.
- Demonstrated proficiency in integration technologies and techniques
- Experience articulating technical solutions and how they can solve client business problems to both technical and non-technical audiences.
- The ability to adapt to and work effectively with various clients and partners in challenging situations, employing strong facilitation skills while establishing credibility and trust quickly.
- Be self-motivated, responsive, professional, and a champion of customer success.
- Shown ability to communicate and lead execution of architecture vision across multi-functional technical and strategy teams.
- Clear written and verbal communication skills communicating deliverables, sharing information, and leading meetings.
- Exceptional organizational, presentation, and communication skills - both verbal and written.
- Must be self-motivated, responsive, professional and dedicated to customer success.
- Possess an innovative, problem-solving, and solutions-oriented mindset
- Demonstrated ability to learn quickly, be a team player, and manage change effectively.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
