Diagnostic Technician

We are currently seeking a highly skilled and experienced Diagnostic Technician to join our client's JLR service center in Baghdad, Iraq. The Technician TL will be responsible for overseeing a team of technicians and ensuring efficient and high-quality service delivery. 

Responsibilities:

• Supervise and lead a team of technicians, providing guidance, support, and training as needed.
• Monitor and manage the daily operations of the service center, ensuring efficiency and adherence to quality standards.
• Conduct regular performance evaluations and provide feedback to technicians to drive continuous improvement.
• Coordinate and prioritize work assignments, ensuring optimal utilization of resources and timely completion of service requests.
• Perform advanced repairs and maintenance tasks.
• Ensure compliance with safety regulations and guidelines, promoting a safe working environment for the team and customers.
• Maintain accurate records of service and repair activities, including parts used, labor hours, and customer information.
• Collaborate with the service advisor team to provide excellent customer service, addressing customer concerns and ensuring a positive experience.
• Stay updated with the latest technical information and service procedures provided by Jaguar Land Rover, attending training programs as required.

Requirements:

• Level 3 certification in automotive repair is preferred.
• Proven experience as a Technician Team Leader or similar role, preferably in a JLR service center.
• Strong technical knowledge and expertise in diagnosing and repairing JLR and/or premium vehicles.
• Proficiency in using diagnostic tools, software, and equipment.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team of technicians.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.