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Process Team Leader

طيران الإمارات - دبي, الإمارات

موفر فرص عمل ذهبي حصل صاحب العمل هذا على تصنيف موفر فرص عمل ذهبي استناداً إلى سجل التوظيف الخاص به على بيت.كوم.

الوصف الوظيفي

The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities.
Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!

The Position:
Manage the revenue processing, miscellaneous invoicing, credit card processing, quality management system, refund processing functions of the team to ensure accurate, complete and efficient processing of sales, flown uplifts, refunds and interline receivables and respective payables so that all revenues, receivables and payables are correctly established and accounted.

Job Outline:
• Responsible for processing revenue transactions, recording revenue related events, reconciling the respective accounts or handling refunds so that the balance sheet and income statements are correctly stated and are fully auditable as per internationally accepted accounting standards and reporting standards.
• Lead or contribute to effective team working so that accuracy and productivity is optimised and is within the KPI set for the job holder unit.
• Co-ordinate and ensure that the team delivers the services efficiently and as per the agreed timetable and to ensure that the result of any delays is handled without impacting on the deliverables to the customer.
• Contribute to the customer relationship to ensure that the customer is satisfied with the processing outcomes and escalate to the appropriate levels if any of the service level targets/quality requirements are in jeopardy.
• Manage the relationship with Mercator/other business units, to ensure that the needs of the customer are clearly identified, prioritised and implemented.
• Identify and evaluate revenue processing, accounting, invoicing, or refund related issues and provide statistics, reports and recommendations to senior management for value added changes to the processes or systems. Implement process changes and co-ordinate with Business Support Group (BSG)/ Mercator to ensure that the recommended system changes are implemented as agreed by the management.

Centralised Refunds:
Manage and control the process of refund processing (including computation and payment) for the entire emirates network which includes online sales, call centres, area offices, staff travel and dnata.
• Monitor the process of refund computation and payments to ensure that refund computation is accurate and processed according to relevant agreed service level agreement. This involves providing appropriate guidance to the team and effectively allocating the workload across all team members.
• Manage the handling of refund related queries originating directly from the customer or EK dnata offices/call centres within agreed service level commitments.

Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.

المهارات

Experience and Qualifications:
• Degree or Honours (12+3 or equivalent)
• 5+ yrs in the revenue accounting unit of an airline.
• Specialised knowledge of interline and on-line passenger fares and cargo rates, passenger and cargo interline and on-line proration, yields, commissioning and incentive practices.
• Specialised knowledge and experience in settling interline disputes especially those based on prorate agreements and ticketing disciplines.
• Specialised knowledge and practical experience in specifying/ maintaining/ developing revenue accounting systems.
• Customer focus and orientation
• Ability to communicate effectively, both orally and in writing, with senior managers internally and externally.
• Advanced level of analytical thinking and presentation skills

لمحة عن الشركة

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.