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Spa Receptionist

The JW Marriott Marquis Hotel Dubai - دبي, الإمارات

الوصف الوظيفي

Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed.

kills and Knowledge

Good oral and written communication skills in English

Able to get on well with people from many different backgrounds

Able to work under pressure at times

Ability to be versatile

Able to do shift work

Computer literate (intermediate)

Basic mathematical skills

Conflict handling

Well presented

Clear speech

Good general health

Energetic

Self motivated - able to work on their own


Responsibilities



· To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.

· To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.

· To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.

· To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.

· To liaise with the Recreation Manager in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.

· To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.

· To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.

· To be responsible for the handing out of towels and locker keys and to monitor their return.

· To be responsible for the sale and service of drinks, yoghurts etc. from the juice bar.

· To be responsible for the control and booking of all courts, classes, appointments and services which the Club has to offer.

· To keep a daily record book and to log all information such as accident report, complaints etc.

· To be responsible for any other reception or administrative duty as laid down by the Recreation Manager in the “Reception Daily Operating Procedures”.

· To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.

· To be aware of Health and safety regulations

· To maintain and update memberships, commission, daily sales and reports on a daily basis.

المهارات

Experience

Min. 21 years of age

Basic Schooling. College qualification will be great.

To have worked in hotels before as receptionist.

لمحة عن الشركة

The JW Marriott Marquis Hotel Dubai is set to become a landmark hotel in one of the region’s most desirable destinations. The hotel will open with 804 bedrooms and rise to 1608 rooms the hotel will include 9 restaurants and 5 lounges offering a wide variety of culinary delights for our guests. JW Marriott is the luxury hotel brand that provides an environment of simple elegance where they feel welcome and free to be themselves. Together, we orchestrate an experience that is expertly edited to leave only what is truly desired. The JW experience authentically reflects each property's surroundings, imparts a sense of harmony and wellness and delivers lasting memories. All so our guests can indulge in the ultimate luxury...the time to think and freedom to focus.

The Marquis endorsement is reserved for iconic properties in the Marriott International portfolio, defined by their scale, grandeur and location. The new JW Marriott Marquis in Dubai will be the first JW Marriott Marquis branded property outside of North America (after the JW Marriott Marquis Miami). Success of the property will be heavily reliant on the creative input, and talented, experienced individuals, who have the ability to work as a highly organised world class, team. This is a once in a lifetime opportunity to be part of an exceptional property, located in one of the youngest and most dynamic markets in the World.