Customer Onboarding Internship

We’re looking for a passionate and motivated Customer Onboarding Intern to join our growing team. We want a team player who are driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.

The Customer Onboarding Intern will set up customers for immediate success by facilitating the implementation process for new accounts. Educate new customers, help solve technical problems, and ensure smooth adoption of our HRMS product (ZenHR).

Who we are:

At ZenHR, delighting our customers is our passion! We are an award-winning cloud based HRMS that caters to the full HR value chain from the “acquire” stage to the “retire” stage. a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR’s culture, therefore our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds.

What we offer:

• Health insurance coverage from day one at ZenHR
• Catered lunch served daily
• Access to online and in-person Mental Health sessions
• A Zen work atmosphere
• Great culture and amazing people to work with and learn from

The Job – Customer Onboarding Intern

What you'll be doing:

• Handling ZenHR small SMEs onboarding projects within the required SLA across the MENA region.
• Educate customers on the customer journey and what to expect during the implementation and on-boarding.
• Help ZenHR customers set-up their accounts, populate their data, apply their policies and educate their employees on how to use the system.
• Create handover documents, delivery presentations and technical reports for each project as per the provided templates.
• Update the project management software and company CRM with detailed updates of project progress.
• Conduct client online and on-premise meetings to facilitate the on-boarding process.
• Perform client training to educate them on ZenHR and HR best practices.
• Advanced data collection, parsing and cleansing using Excel, Google sheets etc..
• Attend regular product and industry training to be up to date with new features and market
• requirements.
• Proactively solve customer issues, should they arise during the on-boarding process.
• Make regular phone calls and send official emails to new customers with updates on the progress of their projects.

Who you are:

• Fresh graduate
• Bachelor’s degree in any related field
• Very good English & Arabic Languages skills
• Report writing skills

This is an exciting opportunity to join a scaleup that already is a leader in the region. Learn more at: www.ZenHR.com.