Desk Attendant page is loaded
Desk Attendant
locationsAmman time typeFull time posted onPosted 8 Days Ago job requisition idREQ10308883
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.
About the role
Our Desk Attendant assigns rooms to room attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. Responds to inquiries in an efficient, courteous and professional manner to achieve maximum employee satisfaction while complying with all Four Seasons’ policies and standards.
What you will do
Assigns rooms to room attendants, dispatches houseman and runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.
Responsible of processing rooms controlling.
Communicates closely and regularly with front office in terms of room assignments and arrivals.
Ensuring all calls are dealt with to meet the highest standards as set by Four Seasons Hotels.
Keeps informed of any extraordinary or emergency situations are relating to supervisor or managers including any guest complaints or problems.
Redirects guests’ requests with highest standards as set by Four Seasons Hotel.
Records all follow-up actions required in telephone logbook.
Performs inventory accurately and on a timely manner as per Four Seasons Hotel.
Records following up documentations accurately and completely.
What you bring
Diploma or equivalent experience.
Prior experience in a 5-star luxury hotel/resort environment in an entry level position is preferred; Fresh graduates are also encouraged to apply.
Excellent verbal and written communication skills in both Arabic and English Languages.
Excellent time management and ability to multi-task and respond to changing priorities.
Proficient in Microsoft Office applications.
Strong attention to detail.
Good organizational capabilities.
Flexibility to work in shifts.
Ability to solve problem relating to guests, with strong customer service skills.
Strong self-starting personality and ability to display professional attitude and appearance always.
Ability to work in a team setting, providing support to co-workers whenever called upon to offer assistance.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full time Job.
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
