Your web browser (Chrome 121) is out of date.Front Desk Agent
Hotel Brand: InterContinental
Location: Jordan, Amman
Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180
Job number: 111768
Share:
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies. Process all cashiering transactions in accordance with Front Office Accounting Standards. Responsible for float and ensure all accounting procedures are adhered to. Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly Follow all Credit Policy and procedures
PEOPLE:
Be involved and contribute at team meetings.
GUEST EXPERIENCE:
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Be aware of functions, facilities, promotions and events taking place in the hotel Receive, process and confirm all reservations whether inbound or outbound Maintain all documentation as required. Liaise and follow up any actions required for guests. Control and monitor the allocation of rooms Courteously handle all incoming and outgoing telephone calls for guests and staff Ensure correct billing of all telephone charges to guests and monitor all administration extensions Process wake up calls Maintain guests voice mail system and manual message system Maintain all additional equipment required for all voice communication Receive guest enquiries and appropriately handle and log Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment. Maintain parcel log and follow procedures. Maintain log for all incoming / outgoing keys. Maintain privacy of guests with reference to room numbers, names, nationality, etc. Weekly safe box inventory. Update guest registration cards, update guest profile. Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy
RESPONSIBLE BUSINESS:
Follow acceptable practices as required by company policy and procedures. Be fully conversant with all hotel emergency procedures
ACCOUNTABILITY
This is a job in a large full-service, luxury, or resort hotel. With a goal to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
