Front Office Receptionist
location Sweimeh, Amman, Jordan category Hotel Hilton Dead Sea Resort and Spa Full-time HOT09I57 Posted: Jun 20th 2023 JOB DESCRIPTION A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in hotels Good oral and written communication skills in Arabic and English language Completed high school certificate or equivalent Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its , we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We are an equal opportunity employer and value diversity at our company.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.
Location P.O Box 4434, HOTELS AREA, SWEIMEH, Sweimeh, Amman, 11953, Jordan Category Hotel Location P.O Box 4434, HOTELS AREA, SWEIMEH, Sweimeh, Amman, 11953, Jordan Category Hotel
