Responsible for the safety and security of guests, employees and establishment needs
Report to Manager all hotel property deficiencies and safety or security hazards
Initiate action to improve a hazardous situation immediately
Implement procedures for security and emergency incidents
In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan
Be familiar with location of fire alarms and fire fighting equipment
Maintain the security system
Monitor staff clocking on and off duty
Allocate staff locker keys as necessary
Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies
Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas
Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings
Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty
Ensure hotel alarm system is in good working order
Maintain a good working knowledge of the following:
The hotel switchboard and paying system
The control points and the working of the hotel’s gas and air conditioning system
The hotel’s fire indicator board, fire wardens telephones and public address system
Maintain a daily log of incidents
Conduct regular locker checks in line with Human Resources
Check all packages and passes of employees entering and leaving the building
Carry out monthly fire inspections
Maintain a good knowledge of the liquor act and criminal code
Prevent gambling on hotel premises
Prevent Sabotage of hotel premises
Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
Ensure no undesirables loiter in or around the hotel premises
Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
Coordinate functions with other security staff or Police and other government Securities and promote good will with them
Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
Be correct, secure and courteous in handling any disciplinary or criminal case
Be alert for any unusual packages, guests or vehicles and advise superior of same
Be thoroughly familiar of the property layout, design, entry and exit points
Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares
Ensure that the safety control office is never left unattended
Provide escort duty for money transfers to the General Cashier’s office or bank as required
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.
Familiarize yourself with emergency and evacuation procedures.
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
General
Comply with the Company’s Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviours.
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
