Call Center Agent

Primary Duties & responsibilities include but not limited to:

• Identifying customers’ needs, clarify information, research every issue and providing solutions 
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Building sustainable relationships and engaging customers
• Following up complicated customer calls where required
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken.
• Handling and resolving customer complaints regarding to service problems
• Reporting upper management on problems and issues
• Recognize and pursue opportunities to cross-sell and/or to promote value-added products
• Informing the manager on duty of any operational inconsistencies
• Solicit feedback from guests concerning the service and food
• Maintain customer relationship with each segment such as delivery etc.
• Understand loyal customers and recommend for guest entertainment program
• Custodian of CRM activities in the organization
• Any other duties assigned by your supervisor/manager