Select Training and Management Consultancy LLC

Dealing with Difficult, Angry and Aggressive Customers

Select Training and Management Consultancy LLC

This course has expired. We're sorry. This course is full or has expired and is no longer accepting applications.

تفاصيل النشاط

Occasionally a customer’s behaviour may fall short of normal standards. No one likes being stuck in traffic, or working for a boss who does not appreciate you, or doing additional work with no ‘Thanks’. Those in customer service positions in retail, hospitality (hotel and restaurants), call centers and government have to deal with difficult customers, angry customers, and just plain rude customers on a daily basis.

By asking the right questions and challenging assumptions, your company’s innovation and competitive position in the marketplace will improve.

الأهداف/المزايا

Define critical thinking, reasoning and logic. Discuss the importance of creative and critical thinking. Understand why some people are naturally creative, but also how everyone can develop their creativity. Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems. Apply the methods and tools to generate ideas for improving areas of their own work.
• Explore how to use creative imaginations and mark real advancement
• Understand critical thinking and innovation as it pertains to the workplace
• Recognise the difference between left and right brain thinking
• Get a roadmap for developing your critical thinking skills
• Tap into the right brain thinking for old problems
• Demonstrate multiple creative thinking techniques

الجمهور المستهدف

Open to everyone

تفاصيل إضافية

المواد: Business/Management
طريقة التعليم: Conference/Exhibition
نوع البرنامج: Seminar

جلسة النشاط

تواريخ النشاط: 17 Dec 2014 - 18 Dec 2014
مكان انعقاد النشاط: Select Training and Management Consultance LLC
Al Wasl Business Central,
Deira,
PO Box 334058
United Arab Emirates



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