Customer Service Agent - Zalka

A Reputable Company located in Zalka is seeking to recruit a Customer Service Agent.

Main Duties:

• Manage large amounts of incoming phone calls.
• Identify and assess customer's needs to achieve satisfaction.
• Provide up to date accurate, valid, and complete information by using the right methods/tools.
• Handle Customer complaints, provide appropriate solution, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions.