National Lifeline Psychologist Supervisor

Embrace in a Non-Profit Organization dedicated to mental health and has played a crucial role in recent years by breaking the stigma and igniting conversations about mental health on a national level in Lebanon through its campaigns and impact-oriented projects. Embrace works towards this mission through raising awareness, advocacy, and providing dignified mental health services across the spectrum of care. We fulfil our mission through several key pillar programs that cover a wide range of mental health care areas from prevention to direct and specialized intervention through a quick but non-exhaustive list of programs mentioned below:

• Operating the National Lifeline (1564), which is Lebanon's National Emotional Support and Suicide Prevention Helpline in collaboration with the Lebanese Ministry of Public Health, this helpline has received over 37,000 calls in the past 5 years.
• Operating the CEDARS program serving as a research hub that captures and publishes mental health and suicide metrics, conducts monitoring and evaluation activities, and publishes academic research.
• Providing national and international capacity building trainings on mental health first aid, and suicide prevention, detection and intervention to a wide range of non-profit local and international organization working within the humanitarian field in Lebanon.
• Operating the Embrace Mental Health Center, offering free various clinical services such as individual psychotherapy, psychiatric consultations, group psychotherapy, and coverage of relevant medical fees for treatment.
• Implementing Embrace the Workplace Program to raise awareness, prevent mental illness, and enhance mental well-being in the workplace through customized and tailored mental health packages, services and trainings to a wide range of corporations.
• Running an Awareness and Outreach Program since 2014, which has reached over 25,000 people in Lebanon. The awareness and outreach program includes information booth activation with trained volunteers explaining the importance of mental health and sharing the different free accessible mental health services provided in Lebanon. 
• Embrace Mobile Mental Health Clinic a bus going around different remote areas in Lebanon with a dedicated team that will provide free essential mental health consultations and raise awareness in communities across

1. GENERAL DESCRIPTION

The main role of the Lifeline Clinical Supervisor is to provide support and technical expertise for the lifeline operators and to ensure the provision of high-quality services to callers at the National Lifeline. the duties include overseeing the service provided by the operators at the National Lifeline.

2. ORGANIZATIONAL VALUES

• Respect: To consider all individuals worthy of high regards and respect.
• Integrity: To adhere to the highest moral and ethical principles in fulfilling Embrace’s mission.
• Compassion: To understand another person’s condition from their perspective and strive to respond to their needs.
• Inclusiveness: To actively include stakeholders in decision making and the implementation of Embrace’s strategic goals.
• Accountability: To acknowledge and assume responsibility for all actions and decisions undertaken within the organization.
• Ownership: To assume one’s responsibility towards their role and the organization, to problem solve and actively seek feedback in a proactive manner.
• Collaboration: To actively seek feedback from members of the team, and work collaboratively with team members inside the organization as well as engage external partners in fulfilling Embrace’s mission and vision.

3. MAJOR RESPONSIBILITIES

• Providing technical constructive feedback to Embrace Lifeline operators, to improve knowledge and skills of the lifeline call process.
• Providing emotional support and debriefing for operators during and after calls.
• Intervening in calls of high risk and imminent cases as per set protocol and collaboration with and under the supervision of the clinical supervisor on call.
• Remaining on call for several days per need to be agreed upon to debrief operators, and assess competence, burnout, and compassion fatigue.
• Ensuring and overseeing appropriate documentation in line with Embrace Lifeline policies and procedures.
• Participating in performance evaluation of operators.
• Assuming responsibility in ensuring high quality of care and service.
• Working closely with lifeline manager, other lifeline supervisors and social worker.
• Participating in the interviewing and selection of new operators’ applicants to Embrace Lifeline.
• Making recommendations and providing suggestions to Embrace Lifeline manager on initiatives related to capacity-building and improving quality and workflow.
• Attending weekly meetings with Embrace Lifeline chief operators, supervisor(s) and manager.
• Documenting and archiving supervision notes during supervision meetings

1. Critical Skills

• Master’s degree in Clinical Psychology.
• Minimum 2 years of relevant experience in the respective field of work.
• License to practice the clinical psychology profession from the Lebanese Ministry of Public Health.
• Fluency in English and Arabic. French is a plus.
• Proficient in Microsoft Office Tools (Word- Excel- PowerPoint)
• Time Commitment: part Time Job- (1.5 days)

1. Behavioral Skills and Competencies

• Demonstrates excellent organization and time management skills.
• Demonstrates strong communication, interpersonal and problem-solving skills.
• Demonstrates capacity to handle emotionally taxing cases without being impacted.
• Demonstrates proficient skills in positive reinforcement and constructive feedback.
• Demonstrates flexibility, openness for feedback and respect for boundaries.
• Demonstrates leadership skills.
• Demonstrates proficient experience in providing trainings.