Account Manager - Casablanca (F/M)
Stimulating workplace : Experience the positive "Happy at Work" environment. As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.
Our Impact : From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,300 customers in 50 countries, with a 80% of them being Cac 40 companies.
Our Ambition : To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.
Our Recognition : Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.
Innovation : Be at the forefront of legal tech advancements.
Global Impact : Collaborate with diverse teams in an international and multicultural context.
Career growth : Grow and develop within the future unicorn of legal tech.
About the Role :
Dilitrust is seeking a dynamic and experienced Account Manager to join our growing digital company. As an integral part of our client success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring the health and success of their accounts. Your primary focus will be on understanding client needs, driving solution adoption, and identifying opportunities to expand our business within existing accounts.
Key Responsibilities:
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Client Relationship Management: Develop and nurture strong, long-lasting relationships with key stakeholders within client organizations. Act as the main point of contact for clients, understanding their goals, challenges, and strategic objectives.
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Account Health Monitoring: Proactively assess the health of client accounts, identifying any potential issues or areas for improvement. Collaborate with internal teams to address client concerns and ensure overall satisfaction.
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Solution Adoption: Work closely with clients to understand their business processes and ensure optimal utilization of our digital solutions. Provide training and support to clients to enhance their proficiency and maximize the value of our offerings.
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Business Expansion: Identify opportunities for upselling and cross-selling additional products or services to existing clients. Collaborate with the sales team to develop account expansion strategies and achieve revenue targets.
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Client Advocacy: Serve as the client advocate within the organization, ensuring that client feedback is communicated and addressed effectively. Work to turn satisfied clients into advocates who can provide testimonials and referrals.
Qualifications:
Master's degree in economics, management Knowledge in company law, legal formalism or corporate law Fluent or blingue in Arabic, French and English Proven experience in account management or client success roles within the SaaS industry (between 5 and 7 years of experience) Excellent communication, negotiation, and problem-solving skills.
Location: Casablanca
€ : between 20K and 25K per year + 2K bonus per quarter Joining a fast-growing company in an international environment (offices in France, Italy, Spain, Canada, Germany, Dubai and Mexico City) 25+ Nationalities: cosmopolite & multi-cultural mindset Our people matter, work-life balance is important at DIliTrust Key moment to join DiliTrust in terms of growth and opportunities
How to Apply :
Everything goes very fast at DiliTrust! We are able to complete the entire recruitment process in less than 15 days after our first telephone conversation !
