Reservation Supervisor

The Reservation Supervisor is responsible for, but not limited to, the reservation operations: including reservation, date control and related activities. The Reservation Supervisor should also contribute to the overall life and success of the hotel in terms of supporting other departments, sharing initiatives and marking positive contributions towards the hotel achieving success in all areas of its operation and delivering luxury service. The Reservation Supervisor will play a crucial role in delivering exceptional guest experiences by supervising the reservation agents and managing the service with detail and precision. He/She will be the first point of contact for guests seeking accommodation, ensuring their needs are met with professionalism and attention to detail. The ideal candidate will be passionate about creating perfect experiences for our guests and ensuring the highest level of service.

The main focus of your job will be:

• Supervising the team of Reservation Agents
• In charge of the training of every team member to deliver the highest standards
• To be in charge of the department on the absence of the Reservation Manager
• Handle incoming reservation inquiries via phone, email, and online channels with professionalism and efficiency
• Assist guests in selecting the perfect accommodations and amenities to meet their needs and preferences
• Utilize the hotel's reservation system to make, modify, and cancel reservations accurately and in a timely manner
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions to provide guests with comprehensive information
• Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth guest arrivals and departures
• Address guest concerns and special requests promptly and effectively, striving to exceed expectations at every opportunity
• Uphold the hotel's standards of excellence in customer service, professionalism, and attention to detail

What we are looking for:

• Previous 5 years’ experience in a customer service or hospitality role within the hotel industry
• Excellent command of Franch & English languages (verbal and written)
• Excellent communication skills, both verbal and written with a friendly and courteous demeanor
• Strong organizational abilities and attention to detail, capable of multitasking in a fast-paced environment
• Friendly and professional attitude
• Proficiency in computer systems
• Team management & training skills
• Ability to remain calm and composed under pressure