RESPONSIBILITIES:
1- The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to:
Provide technical support service to the customers independently or jointly with a technical support team;
2- Develop the technical solution and issue the design documents: HLD, LLD;
Provide detailed information on how to set up, configure, and upgrade, migrate Access Network Products;
3- Pre-sales support for testing, bidding, or holding workshops in the field of Fixed Access Networks;
4- Track and solve all technical issues appear during testing/workshop/project delivery activities, provide to the customer the necessary technical support and suggestions, and maintain good cooperation with customer and business partners;
5- Troubleshoot hardware and software issues and identify network/application issues;
6- Use various department tools, technical knowledge, lab equipment, and online resources to provide technical solutions to customers.
REQUIREMENTS
- Technical degree;
- High-level English;
- Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, - FTTX, GPON, xDSL, management and monitoring systems(U2000/NCE);
-Strong customer service experience, technical support, and troubleshooting skills;
Minimum of 2 years of telecommunications customer service/ technical support experience;
Experience with Huawei Access Network products is considered a big advantage;
HCIX / CCNA qualification is a plus
Capable of taking the initiative to identify, resolve problems, and improve the work environment;
Ability to work on multiple tasks at the same time and prioritize them accordingly;
Excellent interpersonal and communication skills;
Good team spirit and adaptability;
Ability to work in a fast-paced and dynamic environment.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.