Entity: Aga Khan University
Location: Karachi
Introduction to the Aga Khan University:
AKU was established as an agency of the Aga Khan Development Network (AKDN), focusing on health, education, culture, rural development, institution-building, and the promotion of economic development. AKU provides higher education in several disciplines and conducts research pertinent to the countries in which it operates. It has campuses, programs, and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates based on the core principles of quality, relevance, impact, and access; serving as a model of academic excellence and an agent of social change. With a commitment to achieving net zero emissions by 2030 and making concerted investments in climate literacy, AKU is dedicated to creating a sustainable future for generations to come.
Job Role / Responsibilities:
Reporting to the Manager, Information Technology you would provide hardware support to Network Infrastructure, IT equipment being maintained in-house, including PCs, printers, telecom, and other ancillary equipment.
Specifically, you will be responsible for;
- installing, configuring, and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc.) and troubleshooting, repair, and networks
- talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required
- providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications
- setting up new users' accounts and profiles; responding within agreed time limits to call-outs
- working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time
- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; Conducting electrical safety checks on computer equipment.
- maintain high degree of customer service for all support queries and adhere to all service management principles
- any other task assigned by the supervisor.
Eligibility Criteria / Requirements:
You should have:
- a Bachelor of Electronics or Computer Engineering
- minimum 4-5 years’ experience in related field
- the ability to trouble shoot IT systems at module level
- knowledge of the operating characteristics of Desktop operating systems, MAC, Linux and troubleshooting skills related to it
- proficient Knowledge of networking, hardware & software
- the capacity to be a team player who can work successfully with other departments
- good communication and interpersonal skills.
