Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.
Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.
SmallWorld is one of the largest money transfer companies in the world. We have a network of over 360,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.
Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?
Then join us! Let’s make this big world into SmallWorld.
Purpose of role:
Working within the Business team, to support a significant operating model transformation program.
This role will lead the documentation of business change requirements and involve working with
functions across the business to understand, document and keep up to date the existing processes
and ways of working. Opportunities to improve our effectiveness and productivity will need to be
understood, ratified, documented, and signed off with all stakeholders.
Role details:
● Investigate operational requirements and opportunities, seeking effective business
solutions through improvements in automated and non-automated components of
new or streamlined processes.
● Analysing and mapping business processes; identifying alternative solutions, assessing
feasibility, and recommending new approaches, ideally seeking to exploit technology
components.
● Completing business impact assessment to identify how the changes from the
documented "as-is" processes, systems, and structures to the suggested "to-be"
processes, systems and structures impact the business.
● Hosting workshops with key stakeholders to ensure the problem, solution and plan is
well understood and scoped appropriately.
● Develop and maintain a central repository of project documentation, including process
flows and detailed requirements.
● Investigate business assumptions, KPIs and targets, ensuring these are accurate and
realistic.
● Understand, identify, and agree costs. These include internal resources and 3 rd parties.
● Coordinate and support the change management activity and where required, lead
User Acceptance testing ahead of scheduled deployments.
● Build a team of junior Business Change Analysts to support the changing demands of
the operating model programme.
● Communicate effectively with all audiences in a structured manner
Person Specification
● Fluency in English is essential.
● Actively enjoys working with people from different cultures and languages.
● A self-starter, who works well independently and gets things done, completer, finisher.
● Collaborative in approach, who engages with peers, and others alike.
● Proactive in identifying, breakdown and resolving issues through quantitative thinking
and analysis.
● Strong attention to detail Skills
● 3+ years of relevant Business Analysis experience.
● Ability to develop new requirements catalogue and ensure this is maintained correctly.
● Experience of Operating Model changes and business change is desirable.
● Microsoft Visio, Miro or similar process mapping tools
● Proficient in MS Excel & PowerPoint.
● Analytical, good problem-solver and strong critical thinking skills
● Ability to chair meetings with multiple stakeholders, ensuring all parties have an
opportunity to provide input and feel their contribution is valued. This includes
meetings held remotely.
● Ability to effectively articulate and present technical / process information and risks to
non-technical users and business sponsors
● Enjoys building positive relationships with users, key business stakeholders and IT
team.
● Ability to update senior stakeholders, adapting presentations to the correct level of
detail.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.