IT Project Manager
Minimum 5 years of experience in -
Hands on experience in managing M365 suite implementation project is a must (migrating emails from on premise, automation/workflows, security measures, intranet portals and document management systems).
Understanding the dependencies and challenges of such implementation.
Key Accountabilities:
•Manage IT projects by assisting PMO in project scoping, planning, managing resources, and reporting following IT project management standard and best practice in order to deliver IT projects meeting Business requirements.
•Manage, control, promote and monitor a comprehensive, consistent and coherent set of unified main IT processes and procedures with coordination with IT process owners to have effective IT quality.
•Manage and oversee change requests processes and ensure all necessary liaising and risks management are done with all necessary stakeholders via coordinating change building, testing, implementing, documenting in accordance with schedules in order to manage the fulfilment of customer requirements.
•Oversee and sustain relations with different IT departments, IT vendors and IT customers.
•Oversee and manage suppliers and customer relationship process including development, overall coordination and managing IT customers SLAs and IT suppliers’ contracts to align IT suppliers contracts with Internal IT SLAs to gain better IT services.
•Develop, manage, empower and motivate the project staff to act in a proactive, high quality, and efficient manner to meet objectives set out in IT strategy with customer orientation.
•Manage & maintain the financials of the assigned projects, to deliver the requirement within the allotted budget of the project.
Additional Responsibilities:
Business Analysis:
•Gather, analyze and develop a clear understanding of business requirements. Translate the requirements into software specifications. Guide the development team in optimizing their work.
•Execution of the project based on agile / waterfall methodologies based on case to case.
•Communicate complex analytical insights and business implications effectively to all stakeholders. Suggest development ideas which can lead to operational efficiency, keeping up the controls.
•Document business requirements, prepare functional specification documents and user interface guides for the reference of end users. Document test cases and test scenarios. Maintain the traceability between requirements, specification and test cases.
•Identify Risks and provide Mitigation steps
•Should act as Subject Matter Expert in Exchange/Banking domain.
•Assist with writing Acceptance Criteria and will be a liaison between project stakeholders and Quality Assurance personnel
•Maintain a working knowledge of different applications and system integration and is able to understand changes in order to anticipate cross-system or cross-process impacts
•Will own requirements and system (product) documentation and keep it up-to date in collaboration with Technical writers.
•Adopt ITIL v4 practices.
Special Requirements:
•Managed the implementation of M365 suite (email migration, automation and workflows, security, intranet portals and Document management system)
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