Creating and maintaining IT service management policies and procedures of customer, such as incident management, problem management, change management, and service level management.
Overseeing day-to-day activities of the IT service department, including the services department’s HR management, and arranging for the delivery of IT services.
Ensuring that IT services are timely and effectively delivered while also meeting the needs of the business teams.
Controlling the budget for IT services and making sure that costs are kept in check.
Managing communication and engagements with important parties, including clients, suppliers, and other service providers within Ministry of Culture’s approved framework.
Identifying and controlling risks related to the supply of IT services makes sure that those services are provided in compliance with applicable rules, regulations, and standards.
Identifying and controlling risks related to the supply of IT services making sure that those services are provided in compliance with relevant guidelines, directives, and standards of Ministry.
Managing the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.
