Product Owner, Financial Crime Detection GSC’s

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 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Owner, Financial Crime Detection GSC’s at  Hyderabad

The Opportunity:

Role Purpose

• Compliance focuses on the specific financial crime threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with financial crime. Compliance harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means. Compliance also partnering with Financial Crime Compliance to build the case for a more efficient and effective regulatory approach by defining a potential new regulatory landscape based on practical, tested innovation and serving as a thought leader in the ongoing public debate on the future of regulatory compliance.
• The Compliance Financial Crime team ensures that essential systems and data are available to enable Compliance to conduct effective and efficient investigations and analytics. The team is proactive and future-looking, shaping financial crime technology and promoting its adoption across Compliance.
• Global SNA (GSNA) is a platform for financial crime detection and prevention based on the Quantexa technology (vendor). Global SNA provides a search capability across billions of records of data hosted in the Compliance Data Lake environment and provides entity resolution and graph visualization tool for investigation purposes.
• The Product Owner (PO) is a member of the GSNA team within Compliance Financial Crime Detection, working in agile environment and is responsible for defining Epics and Stories and prioritizing the team backlog to streamline the execution of program technical priorities while maintaining the conceptual and technical integrity of the features or components for the team. Role holder is responsible for managing the technical product backlog in order to achieve the desired outcome that a team seeks to accomplish.

What you’ll do:

The role holder is responsible for:

• Develop and manage a technical roadmap that outlines the technology stack, architecture, and infrastructure required to support the product’s growth.
• Maintain and prioritise the technical aspects of the product backlog, ensuring that technical tasks are well-defined and aligned with the product vision.
• Collaborate with the development team to create user stories and technical tasks, including detailed specifications and acceptance criteria.
• Provide technical leadership and guidance to the development team, helping them make informed technical decisions and trade-offs.
• Identify technical risks and challenges early in the development process and work on mitigation strategies.
• Ensure that technical aspects of the product, such as architecture, performance, and security, meet quality standards and follow best practices.
• Plan and address scalability and performance requirements as the product grows and evolves.
• Continuously evaluate new technologies, tools, and framework to determine if they can enhance the product’s capabilities or improve development efficiency.
• Monitor and manage technical debt, making decisions about when to address it and when to prioritise new feature development.
• Collaborate with the development team to plan releases and ensure that technical milestones are met within the specified timelines.
• Maintain technical documentation, including architecture diagrams, system, and API documentation.
• Oversee data-related aspects, including data storage, processing, privacy and security considerations.
• Perform effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
• Map all deliveries to business value and ensure holistic picture is being communicated to development teams and stakeholders.
• Implement and design sufficient control environment and clearly identify risk mitigating actions, report and escalate the risk on a timely manner.
• Apply expected / agreed agile practices and ceremonies, and be advocate of the agile way of working, communicate/educate stakeholders and to business (where required)
• Planning product development activity based on allocated development budget.
• Participating on estimation of required budget for Programme deliverables
• Engaging with stakeholders, IT and Analytics teams to ensure planning and budgets are achievable and realistic.
• The role holder would also be responsible for establishing seamless, trusting and mutually supportive relationships with key stakeholders within the sub-function and other business and technology areas.
• The role may require occasional nationwide or overseas travel.

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

• Manage the business expectations in-line with the overall Compliance objectives.
• To lead/manage relevant pod in-line with the overall Compliance objectives.
• Build effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
• Identify strategic opportunities and drive through to build product capabilities.
• Communicate the requirements clearly and consistently with IT delivery colleagues and stakeholders at all levels.
• Maintain a consistent and effective product management approach for all business and functional areas.

Typical Targets and Measures

• Maintain a holistic global oversight of the response to financial crime threats across Global functions, lines of business, regions, and countries.
• Provide consultancy and mentorship to the new team members
• Effective code deployment, minimising defects whilst maximising functional capabilities.

Customers / Stakeholders

Build networks and manage day-to-day relationships with senior staff on technology related matters across HSBC.

Manage requests from sponsors & lines of business and enhance the user experience by leveraging on technology and data available in Market place.

Strengthen and broaden internal relationships with global functions, lines of business, regions, and countries who directly benefit from or interact with

including:

• Regional Product Management and Compliance Stakeholders
• Global Managers, sponsors, LoBs and Product Champions
• IT delivery teams, pods/scrum teams, and operations colleagues
• Strengthen and broaden external relationships with key technology/data providers as required.
• Provides strategic direction and oversight of the firm’s participation in initiatives with key members of Group, public sector and peers to share information on financial crime threats.

Typical Targets and Measures

• Feedback from stakeholders, and evidence of adoption or acceptance of output and recommendations.
• Ensure effective governance and coordination of all requests globally, taking into account information sharing, risk mitigation and the needs of business, law enforcement and regulatory stakeholders
• Determine stakeholder requirements and educate stakeholders on project/ system capabilities.

Leadership & Teamwork

• Provides support and direction to the new team members of Product Management and development team
• Pro-active and supportive of colleagues and able to demonstrate imitative and a logical approach to solving business issues.
• Develops strategy for adoption of technology and the realisation of benefit.
• Establish and promote a learning culture focused on open feedback and continuous improvement.
• Clearly communicates technology strategy to meet business needs.

Typical Targets and Measures

• Sharing experience, best practices and lesson-learns
• Providing mentorship to the new members
• Support the integration and collaboration across the function.
• Demonstrates the culture of being inclusive, pro-active and collaborative.
• Take every opportunity to build collaborative working relationships with Compliance colleagues i.e. training and familiarisation events, and cross-functional participation in PO and analyst huddles etc.

Operational Effectiveness & Control

• Ensure business and regulatory implications of system design and operation are proactively anticipated, considered and communicated throughout the lifecycle.
• Establish manual and automated technical processes to ensure and evidence rigorous adherence to Group policies and management of operational risk.
• Develop and present options to implement controls whilst retaining full benefit from investment in systems.
• Maintain sound understanding of key threats and system vulnerabilities and engage proactively with risk stewards to mitigate risk impact.

Typical Targets and Measures

• Adherence to all controls with risks identified and managed.
• Regular upward reporting of activities undertaken.
• Early reporting of potential areas of reputational concern.
• Regular reviews of best practice standards.

Major Challenges

• Global Compliance is going through a period of rapid and deep change both internally and externally. Internally we are restructuring the Group’s footprint, ensuring that these businesses are run consistently and globally.
• Managing a team in challenging and ever-changing climate with added challenges from internal restructuring of our business, major cost reviews and implementation of efficiency programmes.
• The immense amount of change internally and externally calls for the role holder to be alert and adaptable to developing requirements, whilst also delivering challenging targets.
• Managing the demands of multiple diverse aspects of the role.
• Implementing and managing a uniform approach to operations, in view of disparate operating procedures already in operation (within the organisation and within departments) and the unique issues, requirements and problems associated with each.
• Understanding the highly complex and constantly changing landscape of case management technology and data to minimise duplication and maximise benefit.
• Prioritising potentially divergent and conflicting requirements from a broad range of senior stakeholders and ensuring that the stakeholder community remains supportive of the overall direction.
• Remain open to assessing emerging technologies and their potential application to Product Management
• Providing proactive support for urgent and important issues arising to meet short term challenges whilst ensuring the realisation of strategic goals are not compromised.
• Engaging effectively with a very diverse set of stakeholders from board-level executives to developers.
• Advocate agile practices, educate stakeholders/businesses, Transformation, who are used to work waterfall methodology

Role context

• The role holder will be required to lead and manage global teams of technologists, Business Analyst, as well as subject matter experts with analytical techniques within Financial Services.
• The role holder will be expected to demonstrate considerable entrepreneurial spirit to obtain the necessary knowledge and identify and realise opportunities.
• The role holder will have access to highly sensitive information and must exercise sound judgement in protecting it whilst adhering to all relevant rules and regulations.
• The role holder will be required to work with team members in multiple jurisdictions and time zones.

Management of Risk

• The role holder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing financial crimes threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Monitor in accordance with the Principal Accountabilities set out above.
• The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

Observation of Internal Controls

• The role holder must adhere to all relevant internal controls and should be able to demonstrate a flawless track record in this area.

Role Dimensions

• Due to the nature of the role there is limited direct financial responsibility. However, the largest fraud/financial crime events in the banking environment have the potential to result in losses of billions of dollars, so the indirect financial impact of the role is highly significant.