System Support Engineer

We are seeking a highly skilled and motivated System Support Engineer to join our dynamic team. The System Support Engineer will be responsible for providing technical support, troubleshooting, and maintenance of our organization's systems and infrastructure. The ideal candidate will possess a strong background in IT support, excellent problem-solving skills, and the ability to work well under pressure in a fast-paced environment.

Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain servers, operating systems, and software applications.
• Monitor system performance and identify areas for improvement.
• Perform regular maintenance tasks, including system updates, patches, and backups.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Document support procedures, system configurations, and troubleshooting steps.
• Participate in on-call rotation and respond to after-hours support requests as needed.
• Evaluate new technologies and make recommendations for system enhancements.
• Ensure compliance with security policies and procedures.
• Train end-users on system usage and best practices.