Assistant Restaurant Manager

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Support the outlet manager in all operational and administrative aspects of IZU and be able to prioritise the required level of engagement in both areas depending on the business volumes and other related parameter and take charge of the outlet and the department in his absence
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
• Support the Restaurant Manager to supervise the side duty schedules for all positions and ensure compliance and follow through
• Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation
• Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager
• Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet

Requirements

• High School qualification or equivalent
• Experience as Assistant Restaurant Manager in a high volume restaurant with highest levels of service is preferred
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly
• Familiar with restaurant point of sales and cashiering procedures
• Knowledge of Fine Dining service procedures and standards as well as casual dining procedures
• Well organized and possess a solid administrative capability
• Proven ability to successfully support, motivate and lead a large and diverse team

If you are interested in joining our team apply today!