Associate Director of Operations

Founded in 1881, HEC Paris is one of Europe's leading business schools. HEC Paris’s goal is to make a positive impact on business and society via its ‘Think, Teach, Act’ tripartite approach, contributing to a more inclusive, sustainable, and prosperous world. With 160 research professors from across the world generating and imparting unique knowledge to over 4,500 students from 135 countries, the HEC Paris campus is a fully-fledged laboratory devoted to innovation and exchange that is open to the diversity of the world and the challenges it faces.

In 2010, HEC Paris joined Qatar Foundation to bring world-class management education programs and research to Doha and the region. Through its offering of degree, non-degree, and corporate programs, HEC Paris in Qatar contributes to corporate competitiveness in the global economy, fully aligned with Qatar National Vision 2030 and supporting the transformation of Qatar into a sustainable, competitive, and knowledge-based economy. In addition to offering degree programs, the school partners with corporate clients in Qatar and the region to design and deliver customized executive programs addressing current business and organizational challenges. 

HEC Paris in Qatar is an exceptional workplace, located in state-of-the-art premises in downtown Msheireb, at the heart of Doha. Joining HEC Paris in Qatar is a unique opportunity to be part of a close-knit community of talented individuals united around five core values: Curiosity, Excellence, Diversity, Responsibility and Entrepreneurial Spirit.

http://www.qatar.exed.hec.edu/

Full-time position reporting to the Chief Operating Officer

The Associate Director of Operations is responsible for overseeing the smooth delivery of all programs offered by HEC Paris in Qatar while ensuring the efficient management of shared services across the organization.

Key Responsibilities 

• Serve as the central point of contact for the Chief Operating Officer concerning departmental activities and initiatives, keeping him informed of all relevant topics within Operations
• Lead the teams in upholding the utmost standards in program delivery and shared services
• Work closely with the Main Campus to ensure a consistent customer experience across similar programs and activities
• Oversee the efficient management of shared services (Back-office support, Facilities Management, and I.T.)
• Foster communication and knowledge sharing within the Operations department at HEC Paris in Qatar and with counterparts on the Main Campus
• Serve as the primary liaison for Doha-based faculty workload matters, facilitating effective communication and information sharing with relevant stakeholders
• Ensure compliance with internal standards and institutional policies
• Review and implement streamlined guidelines and processes
• Monitor operational performance metrics and implement improvements as needed
• Monitor participant feedback diligently, provide guidance on how to effectively address them, and serve as the final point of escalation for participant concerns
• Enhance and maintain quality assurance protocols
• Work closely with the Heads of Department to prepare and manage the annual budget for Operations
• Exercise budget monitoring and control by ensuring compliance with financial objectives and margins 
• Strive for cost optimization without compromising quality
• Represent HEC Paris in client interactions and official functions as needed
• Supervise, coach, and establish goals for team members, providing regular feedback and motivation to achieve objectives
• Cultivate a culture of continuous improvement within Operations

• Master's degree in business administration or a related field
• 10+ years’ work experience, preferably in similar roles 
• Track record in project management, strong organizational and project planning skills, ability to multi-task
• Knowledge of the higher or executive education industry preferred
• Demonstrated leadership skills with proven experience in managing and leading teams
• Energetic, strong work ethic, initiative
• Excellent presentation abilities, coupled with strong analytical and financial skills
• Excellent interpersonal and intercultural skills, together with the ability to work collaboratively and courteously with varied stakeholders, including executives and VIPs
• Excellent verbal and written communication skills in English and French
• Ability to anticipate problems and generate solutions quickly
• Ability to work successfully under pressure in a fast-paced and changing environment
• Flexibility to travel and work non-traditional hours (evenings, weekends) if needed
• Prior experience in Qatar and/or GCC preferred

Disclaimer 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties, as assigned, may be part of the job.

Employment Eligibility

If selected for a job at HEC Paris in Qatar, you will have to provide:

1. An original or a true copy of your Police Clearance Certificate (PCC) of your country of nationality attested by the Qatar Ministry of Foreign Affairs*; and
2. A true copy of your highest Educational Certificate attested by the Qatar Ministry of Foreign Affairs**.

*Candidates born in Qatar are exempt from providing an attested PCC. **Candidates who graduated from a university in Qatar are exempt from getting their Educational Certificate attested.

Getting your personal documents attested is a lengthy process. We encourage you to get your documents attested early in the recruitment process to reduce administrative delays upon hire.