About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
About therole:
The Guest Room Attendant delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up tostandard. This roleanticipates, customizes, and services guest’s needs before being asked and is knowledgeable about hotel offerings and amenities.
What you will do:
Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure
Performs Room Attendant duties in occupied rooms and check-out rooms
Provides turndown service for guests
Find opportunities to personalize the service experience for each guest
- Clean and self-inspects guestrooms as assigned by management and in accordance with hotel standards.
- Inspect all rooms (vacant or dirty) checking standards of cleanliness, missing guest amenities and/or supplies.
- Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed.
- Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets.
- To keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.
- Ensure all guest rooms and amenities have been properly cleaned, dusted, sanitized, and supplied on a daily basis, according to Four Seasons standards of service. They must be comfortable making a bed and vacuuming, as well as being able to lift and carry 15-20 pounds on a regular basis. Shifts will also include turndown service, where the guests are lightly refreshed for the evening.
- The Guestroom Attendant is also responsible for properly handling “Do Not Disturb” and Guest requests as well as any call backs.
- Clean dusts, make beds and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure and standards. Vacuums carpet and cleans marble and tile areas.
- Remove dirty towels and sheets and replaces them with clean ones from the Linen Closet.
- Coordinate with the Room Service team the removal of room service trays from guestrooms.
- Restock used amenities such as shampoo, lotions, cotton balls, stationery and pens.
- Be familiar with the daily Room Occupancy Forecast, guest names and estimated time of arrival in order to organize the section before check-in.
- Inform the Maintenance team and Housekeeping Supervisor regarding any maintenance job needed as soon as you discover the issue.
- Perform turndown service providing a comfortable evening environment in Guest Rooms. Clean and refresh the room in the early evening and prepare the room for the guest to sleep in.
- Respond to guests’ requests according to Four Seasons standards of friendliness and professionalism. Inform the Supervisor or Management Team any complaint or matter.
- Attend daily briefing from supervisor or management.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry.
- Support with any other tasks within the division and/or any tasks assigned to by the management team.
- Flexibility in working different shifts including holidays.
What you bring:
What we offer:
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Work Authorization:
Hotel will apply for the work authorization for a successful candidate.
Learn more about employment with Four Seasons:
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
