Role Responsibilities
Manage the Securities Services Operations Team supporting the Financing Securities Services business in Saudi Arabia.
The role holder is accountable to assist the Financial Markets Operations (FMO) Head with the end to end delivery of Financial Markets Operations as it relates to Securities Services products serviced in country today and in the future, covering all the product streams and has responsibility of the operational risk related controls. This includes monitoring the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues and risk registers. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets. Further, while support of FM products is centrally managed by the FMO DIFC team, the role holder is expected to attend governance forums covering FM as well as to work with the FMO DIFC team as required on FM related matters.
Strategy
• Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA’s
• Assist the Cluster FMO Head to provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided
To understand, help implement and ensure compliance with country and global Regulatory requirements
▪ To identify and repair strategic service delivery issues relating to technology, process, human resource and service quality.
▪ To identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses.
▪ To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.
▪ To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
▪ To ensure implementation of Standard and Target Operating Models.
▪ Ensure effective management of budgets
Business
▪ Management of the day-to-day operations to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk.
▪ Ensure that the respective operations teams are optimized in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning.
▪ Driving end-to-end delivery of Technology and Operations services in line with established service standards as well as govern overall Change Management process towards Project Management/ Implementation in country
▪ Driving cost and processing efficiency in the delivery of services
▪ Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.
▪ Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice
▪ Management of Risk effectively, including identification, communication and remediation of risks to the relevant forums
▪ Support the Management Forums (Client, Geography, Product, Infrastructure, etc) through active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs
▪ Fair Accountability – full remediation/root cause analysis and execution on failed audits & ops losses
Processes
▪ First point of contact locally for Sales/Trading Desks/COO/ Product/ Business/ Regional Head
▪ Ensure a high level of customer service with key focus on internal and external priority clients
▪ Ops Senior Management providing in location expert knowledge
▪ Business partner to peer operational groups
▪ Management of escalated issues coming from hubs
▪ Local subject matter expert for all in country and hubbed processes
▪ Detailed knowledge of all risk issues as the contact/escalation point
Coordination of errors, near misses and loss write ups impacting the location
▪ Regulatory reporting
▪ FX Branch suspense account investigations
▪ TP Account ownership management
▪ Nostro and suspense break ownership management
▪ Management of RMB Proof of Underlying process.
▪ Approval of CSTs/KCIs
People and Talent
▪ Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
Employ, engage and retain high quality people such that FM Operations is skilled and experienced to deliver its obligations.
▪ Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
▪ Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
▪ Participate and contribute to the effective operation of Country/Group specific Business Operational Risk Forums in managing Operational Risks
▪ Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Country and Group.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.