The Implementation Manager is responsible for the client management throughout the implementation process and is the single point of contact for the client during that phase. He/she also provides support to Corporate Commercial and Institutional Business (CCIB) & TB Sales to help them secure business. This involvement can be in the form of participation to meetings with the client, requirements analysis or assisting the TB Sales in solution design. He/she also provides feedback on client requirements/needs and marketing campaigns to increase the uptake and utilization of the Channels
He/she could be involved in supporting the RFP process and actively engaged in solution design, participate in client workshop and presentations.
Responsibilities
The scope of this role will cover the following activities:
Execute deals taking into consideration internal process and governance whilst maintaining the agility to tweak the workflow / plan to deliver a deal / product
Complete client implementation within the agreed timelines.
Meet most of the key milestones agreed with the client
Complete implementation within budget
Achieve all the client’s expected benefits
Communicates implementation progress to Stakeholders
Active engagement in solution design
Participates to client meetings/workshops/Conference calls.
Support RFP/RFI process
Feedback to the Channels team client feedback and requests for enhancement.
Support new functionality testing
Support/ coordinate client testing
Participate to Channels roll out campaigns
Participate to conversion campaigns
Participate to utilization campaigns
Respond to issues/requests escalated by CSG
Provide advice to the client post implementation
Strong technology affinity, curiosity and familiarity of disruptive innovations
The candidate will adopt best practices and a structured approach towards project management for above scope.
Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [South region’s CCIB implementation portfolio] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; while ensuring compliance to group policies and procedure relevant to the role] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
Minimum of 4-5 years’ experience in Transaction Banking and client facing
Client focused mindset
Computer competency and technology background is preferred.
Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
Exceptional collaboration skills and ability to work effectively in a team
Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
Sound analytical skills to identify emerging risks, analyses reports and identify issues
Good product/processes knowledge relating to channels.
Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
Strong ability to problem solve and sense of ownership to follow through matters
Drive for growth & learning
Role Specific Technical Competencies
Computer competency and technology background is preferred.
