Café Assistant | Retail | Marks and Spencer

Job Requisition ID: 158716 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

What you will do

Description:

SALES

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues

• Uses the Ready to Trade Checklist and product

      specification checklist to maintain opening Standards

• Ensures products are displayed according to visual

      display standards for opening and maintained at all time

• Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
• Logs equipment failures in line with the checklist provided
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
• Maintains a high level of personal and food hygiene at all times

Aware of sales targets and uses this information to drive additional sales

• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished
• Helps the customers to shop via the different   options

      e.g. Cake orders, Take away service, Menu orders,  Call

      and Collect (During Ramadan Only)

• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
• Understands what the point of difference is between M&S products and the equivalent products with other retailers
• Uses selling skills and in depth knowledge of products to personally drive sales

Replenishes products throughout the trading day

• Check stock reports for new and replenished lines and ensure they are displayed
• Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
• Drives stock accuracy processes through stock counts, stock take, log system.
• Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count

Maintains a safe and legal working environment for customers and colleagues

• Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area
• Maintains the cold chain and frozen temperature requirements
• Ensures all legal ticketing process and decor within section is delivered to policy
• Delivers a safe working environment for both customers and colleagues
• Carries out price checking, actions red alerts.
• Maintains a high level of personal and food hygiene at all times
• Uses equipment in line with health and safety principles and training
• Takes responsibility for maintaining store equipment
• Has an awareness of potential hazards and takes appropriate action.

Performance Indicators

• Stock Availability
• Due Diligence Compliance
• Meeting Sales targets
• Mystery Shopper
• CSI
• Complaints/Customer Feedback.
• Waste Management

Required Skills to be successful

Define organizational policy and other factors that have a critical impact on the job

The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. 

They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day.

They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc.  Most importantly they should be able to work as part of a team.   

What equips you for the role

Minimum Qualifications and Knowledge:

High School Educated ,Basic Food Hygiene Certificate,HACCP’s training

Minimum Experience:

1-2 years of retail/ F&B  sales experience

Job-Specific Skills:

Good verbal communication skills,  F&B hygiene knowledge and certification, some heavy lifting, ability to stand for a minimum of 8 hours,

Behavioural Competencies:

Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell Ability to work well in a multi-ethnic and multi-cultural environment , Ability to assist customers in a timely manner, Excellent communication and customer service skills ,Knowledge of basic arithmetic,comfortable working as part of a small team, Flexible approach to working hours and environment

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food option