Certification Manager

Role Purpose

NEOM will be an accelerator of human progress and key to this will be the development of its people.

NEOM will create a place where individuals of all ages and backgrounds can train to fulfil their potential. We are committed to equality of opportunity and outcomes for individuals.

This important role will support the set-up and management of NEOMs Talent Academy. The role requires a dynamic and experienced professional to manage the entire certification process to ensure learners meet the necessary requirements to become certified across the Talent Academy and support the network of sectorial academies.

Key Accountabilities

Qualifications and Certifications

• Serve as the primary point of contact for all certification inquiries
• Write certification policies and procedures and maintain an up-to-date knowledge of all certification programs, requirements, and processes
• Manage the development and implementation of new certification programs
• Establish and maintain relationships with certification bodies to ensure adherence to standards and policies
• Research and develop new certification programs in collaboration with industry leaders to meet the changing needs of employers
• Conduct audits of certification programs and investigations into complaints against certified professionals
• Provide reporting on a regular basis on certification attainment per industry and programs

Advisory Support

• Providing technical support to instructors and learner ensuring resources are in place for successful course completion
• Collaborate with other departments to ensure alignment of certification programs with industry goals and objectives
• Provide training and regular forums on certification processes and procedures

Continuous Improvement

• Identify opportunities for process improvement and implement changes as needed
• Oversee the maintenance of existing certification programs
• Monitor and report on certification program metrics
• Maintain database of all certified individuals, including their names, addresses, certifications held, expiration dates, and contact information
• Monitor the progress of all candidates through the certification process to ensure adherence to regulations

Knowledge management

• Enable access to a knowledge library of all certification types and ensure instructors maintain high standards of professionalism
• Maintain records of all certified individuals

Other Duties

• The job holder may be required to perform additional job-related tasks and duties as assigned.

Knowledge, Skills and Experience

• Applied knowledge of certification management, processes and certifying bodies
• Demonstrated working knowledge of the VET Sector and relevant legislation, standards, and guidelines governing the vocational education and training industry
• Proficiency in using MS Office Suite and learning management systems, e-learning platforms and tools
• Proficiency in project management, progress tracking tools, data analysis and reporting.
• Demonstrated knowledge and experience with accreditation standards (ANSI, ISO, etc.)
• Collaborative mindset with a proven ability to build positive relationships with all stakeholders.
• Excellent analytical, planning, problem solving and decision-making skills.
• Excellent written and verbal communication skills with high attention to detail.
• Working with ambiguity and demonstrated agility to a dynamic working environment
• People leadership skills with experience mentoring and guiding team members in quality and compliance best practice.
• Public or private sector learning and development experience

Qualifications

• Preferably a bachelor’s degree holder or higher
• Minimum requirement Certifications from Vocational Institutions – eg.Cert IV and/or Diploma in Training and Assessment
• Leadership and Management certifications
• Diploma in Quality Auditing or other relevant postgraduate qualifications focused on the Vocational Education and Training sector.