Group overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
- Electrical, Electromechanical and Civil Engineering Construction
- Manufacturing and Marketing Electrical Construction Products
- Allied Engineering Services
Our Main Divisions:
- alfanar electric
- alfanar Construction
- alfanar Building Systems
alfanar electric
alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.
alfanar electric operates industries in:
- Riyadh and Jubail, Saudi Arabia
- Dubai, UAE
- London, UK
alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh
The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.
Spread across 700,000 square meters, the Complex houses alfanar’s facilities.
The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
Job Purpose
provide technical support, resolve issues, and ensure customer satisfaction by delivering efficient and effective service.
Key Accountability Areas
Order Reception and Creation:
- Receive non-warranty work/service orders.
- Generate under-warranty service orders for customer complaints in SAP.
Requirements Study:
- Examine the service order's requirements and identify necessary resources (material, manpower, time, etc.).
Material Availability Check:
- Verify the availability of required material in stock and other resources for the service order.
Coordination and Scheduling:
- Coordinate with the customer to schedule a site visit.
Site Visit Execution:
- Organize and execute the site visit according to the agreed schedule with the customer.
Inspection and Problem Analysis:
- Conduct necessary inspections or testing to analyze the identified problem.
Solution Provision and Reporting:
- Provide solutions, prepare a defect report, and recommend further actions.
Assisting Customer Technicians:
- Assist the customer technician in coordinating their site visit.
Reporting and Feedback:
- Create the site visit report.
- Gather feedback from the customer.
Resource Consumption and Order Confirmation:
- Consume resources (material, manpower, time, etc.) allocated for the service order.
- Confirm the order status in SAP.
Non-Conformity Reporting:
- Reporting Defective Materials:
- Issue a non-conformity report to the purchasing department for defective materials discovered within the warranty period.
Record Maintenance and Reporting:
- Maintain comprehensive records of customer services.
Monthly Reporting:
- Prepare a monthly report summarizing customer services.
Continuous Improvement:
- Provide valuable input for product improvement based on customer complaints and feedback.
Role Accountability
HR Proficiency:
- Training of sub-ordinates and forming a team to get the work effectively.
- Provide leadership, coaching, and direction to subordinates in all aspects of their work.
- Delegate sub-ordinates in each respective assignment.
- Ensures fair distribution of tasks to maintain morale, motivation of subordinates.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Resolve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Academic Qualification
Bachelor Degree in Business Administration
Work Experience
5 to 10 Years
Technical / Functional Competencies
Customer Service Orientation
Customer Service Programs
