Electronics Technician

Job Summary:

To manage the day-to-day support for Electronics and Telecom devices Installation, support and maintenance for the Middle East office customers by ensuring all issues are tracked and serviced while maintaining quality of service.
Role Objective is to ensure customer satisfaction by meeting their requirements proactively and ensuring SLA commitments are met.

Job Description:

Key Role Responsibilities:

• Provide Technical Support to Trapeze Saudi Arabia customers by maintaining their systems; investigating and tracking reported issues; testing and deploying new software releases.
• Installation of Electronic and Telecom devices and demonstrate functionality to the customer on-site whenever required.
• Diagnose and repair problems with malfunctioning Electronics devices, ineffective electronic pieces, and inoperative parts.
• Installation of Electronics devices at customer site and provide functionality demonstration to customer.
• End to End Execution Management of Proof of Concept (POC) Projects at customer site.
• Maintain Customer Relationship in managing day to day activities on ITS and CCTV (Intelligent Transportation Devices) and Interfaces.
• Maintain Inventory of all Devices and components by performing scheduled repair or maintenance tasks, ensuring calibration or proper functioning of equipment and scheduling replacement when needed.
• Coordinate and engage with local and global suppliers to secure parts and arrange for RMA shipments. 
• Proactively monitor and maintain customer systems to help meet contracted SLAs
• Understand customer expectations and address their requirements at desirable customer satisfaction level
• Ensure all Trapeze processes are followed and documentation is supplied accurately and on-time
• Communicate to all customers and other Trapeze staff in an open, clear and respectful manner.

SKILLS & EXPERIENCE

Technical Skills

• Minimum of 3 – 4 Years experience in Field support activities like Inbuilt Telecom, Electronics and CCTV devices installation, IT Systems installation, trouble shooting and technical demonstration.
• Strong knowledge on Functional knowledge of Electronics, Telecom and CCTV devices and programming skills.

Desired Skills and Experience

• A strong customer service ‘can do’ mindset focused on understanding and addressing customer needs.
• Should have creative and analytical thinking as work involves evaluation of the effectiveness of IT Systems and design.
• Should also possess strong troubleshooting skills, analytical skills in Electronics, Telecom and CCTV devices.
• Should have strong interest in technology and strong IT Skills
• Ability to adapt to the various internal procedures of a client while still adhering to company procedures
• Should have knowledge in workshop management tools.
• Ability to learn new skills and concepts quickly and thoroughly
• Must work as a team player and maintain good employee relation.

Highly Desirable qualifications or experience

• Degree or Diploma in Electronics and communication Engineering.

Worker Type:

Regular

Number of Openings Available:

2