Enterprise IT Service Desk Analyst

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

The RoleOur Information Technology department is looking to hire a talented and bright Enterprise IT Service Desk Analyst to join our team. This role will be responsible for managing Hardware and Software related issues for our Internal Employees. We are looking for a candidate that will effectively collaborate and communicate with peers in a global enterprise environment. This person will also have the opportunity to work on projects and initiate change to optimize our processes.
This position is based in Medina, Minnesota with a hybrid work schedule consisting of 3 days in-office and 2 days remote.Your Impact

Job Description

• Handling of a wide variety of technical support tasks, including desktop and laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance.
• Deployment of standardized operating system images, configuration and installation of software, distribution and tracking of all new and redeployed IT assets.
• New employee onboarding and IT orientation.
• Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping.
• Effective communication with other support team members and ability to express ideas effectively in order to make informed decisions and foster collaboration.
• Documentation for support methods, change management, and project implementation.
• Administration and maintenance of hardware and software inventory database.
• Administration of incident queue to include ticket assignment and escalation.

What You'll Need

Additional Job Description

• 1-3+ years helpdesk/desktop support in an enterprise environment.
• Expertise with Windows 10 in an enterprise Active Directory domain environment.
• Strong analytical and problem-solving acumen.
• Effective organizational, time management and multi-tasking skills.
• Effective communication and customer service skills.
• IT certifications desired such as MCSA, MCSE and A+.
• Experience in Support for Mac OS and Hardware.
• Experience with LAN/WAN TCP/IP networking.
• Experience with cloud-based services such as Office 365.
• Experience with mobile devices such as smartphones and tablets.
• Experience with printers and VOIP phone systems.
• Experience identifying, handling and removing malicious software.

Must be a self-starter and work autonomously and with peers to provide high-level customer satisfaction.

Ability to provide solutions for issues that may not be documented and an ability to think outside the box and creatively solve problems.

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