Operations Support Executive

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operations Support executive at Bayut KSA, you will be responsible for data entry, CRM operation and providing exceptional customer service. You will work closely with the Sales and Support/Ops Manager to support the sales team, maintain accurate records of client accounts and transactions, and ensure customer satisfaction.

In this role, you will:

Data Entry

• Perform accurate and timely data entry tasks related to clients, contracts, and accounts;
• Ensure that all information entered into the system is complete, correct, and up-to-date.

CRM Operation

• Monitor clients' accounts and process account activation upon receiving invoices and contracts from the sales team;
• Ensure that clients' accounts are activated promptly and accurately;
• Keep client profiles up to date and ensure the availability of necessary information about clients as required by the stakeholders.

Product Assignment

• Assign product services to clients based on the purchased packages;
• Verify the details of the package and allocate the appropriate products according to the client's requirements, following company policies at all times.

Reporting

• Report weekly assigned tasks and progress to the Support Supervisor/Ops Manager;
• Provide updates on activated contracts, expired contracts, renewals, upgraded contracts, and any issues or challenges faced;
• Share the list of all these updates with the sales/ops team to keep them informed about clients' contracts.

Payment Processing

• Process pending payments received from clients;
• Update the system and assign products or services based on the received amount;
• Ensure accurate and timely payment processing;
• Activate and deactivate contracts based on payment updates.

Quantitative Targets

• Meet the quantitative targets set by the Support Supervisor/Ops Manager. This may include tasks completed, accounts managed, customer satisfaction metrics, or other performance indicators relevant to the role.

Compliance

• Ensure compliance with the company's sales policies and procedures;
• Adhere to guidelines and regulations to maintain the integrity of sales operations.

Customer Service

• Provide exceptional customer service to clients;
• Respond to inquiries, address concerns or issues, and provide appropriate solutions to ensure customer satisfaction over calls, WhatsApp, social media and other mediums of communication;
• Maintain positive relationships with customers and serve as a point of contact for their needs.

Sales Team Support

• Provide on-the-go support to the sales team in case of issues or challenges related to clients' accounts;
• Assist in resolving account-related problems and communicate updates to the sales team as needed.

Periodic Audits

• Conduct periodic audits to verify that the assigned products align accurately with the sold products;
• Identify any discrepancies and take appropriate actions to rectify them