The Safety & Security Officer will carry on the following responsibilities:
The Security Officer shall perform all post duties and assignments strictly according to the directions and supervision of the Shift Security Service Leader (Supervisor)
Maintain the highest levels of security, safety and guest service standards throughout the tour of duty for all Hotel Guests, patrons, visitors and Hotel employees in accordance with established Hotel policies and law
Success Profile for this role
Leadership and communication:
Practice and promote open, caring and collaborative communication with all colleagues
Motivation:
Practice positive reinforcement, recognise personal achievements and offer constructive criticism
Teamwork:
Nurture strong team working culture
Consistently demonstrate fairness and objectiveness
Guest Relations / Satisfaction:
Handle guest queries efficiently and effectively to maintain high guest satisfaction.
Enhance guest satisfaction through personal contact with guests, cultivating and developing excellent guest relations
Proactively carry out direct Guest Service activities such as door opening and greetings, luggage assisting, escorting guests to outlets etc
