POSITION SUMMARY:
The Service Coordinator, KSA is the primary point of contact for requests linked to Technical Service for systems installed and is reassuring customer satisfaction through a high quality of service administration (back office management: order management, logistics, invoicing).
ESSENTIAL JOB RESPONSIBILITIES:
- Enter and manage service requests linked to instrumentation into the service management’s software
- Manage service requests from quotation to delivery and customer satisfaction
- Manage invoicing, issue of credit notes and return of goods
- Case Creation & Field Engineer dispatch
- Ensure Install Base Updates & Accuracy in ERP as necessary
- Manage Inter/Intra country Forward and reverse movement of goods, spare parts, etc.
- Monitor Stock inventory and request replenishments accoridngly
- Identify, develop and implement improvements to support processes and procedures
- Adhere to Quality Management System procedures and team objectives
- Performs additional tasks as assigned by Manager
TRAINING RESPONSIBILITIES:
Complete all assigned and required training satisfactorily and on time
MINIMUM REQUIREMENTS:
Education or Experience (in years):
- Bachelors Degree (or equivalent experience) with 2-3 years of relevant work experience preferably as a Logistics Coordinator, Service Coordinator or Order Management Specialist
Knowledge and skills:
- Fluent Arabic & English (written and oral) is required (additional languages would be an advantage
- International trade rules knowledge (incoterm, custom…) in KSA
- Comfortable with ambiguity and able to positively cope with change
- Knowledge and use of commercial computer application packages (MS Office)
- Familiar with SAP, Oracle (or similar ERP System)
- Familiar with Salesforce.com / ServiceMax
- Able to follow complex procedures and processes
- Excellent written and verbal communication skills
- Works independently in a structured manner with the ability to prioritize critical tasks
- Builds collaborative work relationships with different teams
- Thrives in a dynamic and fast-paced environment
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
