Service Co-ordinator, Riyadh, KSA (6 months Contract)
Cepheid Riyadh, Saudi Arabia Category Customer Support Job Id R1263882 Location Riyadh, Saudi Arabia Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.
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JOB DESCRIPTION
POSITION SUMMARY:
The Service Coordinator, KSA is the primary point of contact for requests linked to Technical Service for systems installed and is reassuring customer satisfaction through a high quality of service administration (back office management: order management, logistics, invoicing).
ESSENTIAL JOB RESPONSIBILITIES:
Enter and manage service requests linked to instrumentation into the service management’s software Manage service requests from quotation to delivery and customer satisfaction Manage invoicing, issue of credit notes and return of goods Case Creation & Field Engineer dispatch Ensure Install Base Updates & Accuracy in ERP as necessary Manage Inter/Intra country Forward and reverse movement of goods, spare parts, etc. Monitor Stock inventory and request replenishments accoridngly Identify, develop and implement improvements to support processes and procedures Adhere to Quality Management System procedures and team objectives Performs additional tasks as assigned by Manager
TRAINING RESPONSIBILITIES:
Complete all assigned and required training satisfactorily and on time
MINIMUM REQUIREMENTS:
Education or Experience (in years): Bachelors Degree (or equivalent experience) with 2-3 years of relevant work experience preferably as a Logistics Coordinator, Service Coordinator or Order Management Specialist
Knowledge and skills:
Fluent Arabic & English (written and oral) is required (additional languages would be an advantage International trade rules knowledge (incoterm, custom…) in KSA Comfortable with ambiguity and able to positively cope with change Knowledge and use of commercial computer application packages (MS Office) Familiar with SAP, Oracle (or similar ERP System) Familiar with Salesforce.com / ServiceMax Able to follow complex procedures and processes Excellent written and verbal communication skills Works independently in a structured manner with the ability to prioritize critical tasks Builds collaborative work relationships with different teams Thrives in a dynamic and fast-paced environment
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