Sr. Analyst, Applications

To conduct the development, implementation, and maintenance of application systems for

specified functional areas and use technical knowledge and experience in IT applications to

plan and apply changes in processes and systems that develop appropriate solutions to the

business. In addition, contributes to the development of long-term strategic goals for IT

applications in conjunction with end users, managers, clients and other stakeholders as well as

training peers and users to develop their technical skills.

Accountability:

 Recommends improvements to departmental policy and directs the implementation

of procedures and controls covering all areas of IT Applications activity so that all

relevant procedural/legislative requirements are fulfilled while delivering a quality,

cost- effective service to customer.

 Provides application development, maintenance, optimization, innovation and

manages 3rd level support for implemented and/or assigned solutions in order to

troubleshoot system problems and ensure all projects are completed, tested and

deployed according to timelines as well as keeping key stakeholders informed.

 Dispatches, analyzes, prioritizes, schedules and tackles incoming issue and

problem tickets from end users in accordance with set service level agreements

and escalates where necessary to ensure the resolution of system issues and that

applications fulfill end-user requirements that meet the business needs.

 Records, tracks and documents the problem-solving process, including all

successful and unsuccessful decisions made and actions taken to the final

resolution in order to ensure that application processes and functions operate

efficiently throughout the project lifecycle and in adherence to Hikma.

 Tests fixes and performs post-resolution follow-ups to ensure problems have been

adequately resolved.

 Serves as an expert for existing applications or solutions on a technical level in

order to employ comprehensive knowledge that influences technology and solution

decisions and identifies Pharma industry processes or technologies that could

provide Hikma a competitive advantage.

 Performs preventative maintenance, including fine-tuning, health-checks,

monitoring, installation of service packs, hot fixes and so on in order to avoid future

problems and enhance/maintain system applications.

 Liaises with internal and external partners and system providers for prompt

rectification of any problems or emergencies.

 Researches, evaluates and makes recommendations on technology products and

services in order to respond to new business needs and improve efficiencies

around IT application services.

 Participates in the design, development and delivery of software application training

programs and individual classes to train the user on current, new or modified

applications.

 Mentors and trains peers in order to enhance their application development skills

and motivate them to work to their best potential.

 Provides quality checks in order to help manage department documentation

reviews and approvals.

 Meets regularly with IT colleagues and stakeholders to understand and analyze

their processes and needs in order to determine/gather requirements to present

possible solutions or improvements.

 Maintains awareness of IT process best practices, technology trends and emerging

technologies to leverage knowledge of applications/systems to drive and scale

Hikma’s operations.

 Partners with the technology product and engineering teams to innovate client

facing capabilities and integrate those features into the application roadmap.

 Handles all project activities associated with scope, resources, time, procurement,

quality, issues and risks to develop status reports based on results and progress.

 Contributes to the identification of opportunities for continuous improvement of

systems, processes and practices taking into account ‘international best practice’,

improvement of business processes, cost reduction and productivity improvement.

 Prepares departmental reports of IT Applications timely and accurately to meet

company and department requirements, policies and standards.

 Complies with all relevant safety, quality and environmental management policies,

procedures and controls to ensure a healthy and safe work environment.

 Performs other related duties or assignments as directed.