Sr. Systems Engineer, Networking Services

Duties and Responsibilities:

Project Planning and Designing

• Create implementation plans, designs and generate detailed technical implementation report for each undertaken project.
• Generate design, implementation, disaster recovery, and other technical documents if required.
• Stay current on industry trends and new technologies and recommend future initiatives.

Implementation

• Install new products and apply performance and security procedures.
• Supervise the migration of existing solutions and apply needed updates.
• Complete configuration and upgrading based on design and specifications of client proposals.
• Perform Products health check.

Testing, Documentation and Reporting

• Complete integration and test the applications and systems.
• Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
• Provide timely status reports to supervisors and project managers.
• Provide project LLD design and project implementation plan.

Technical Assistance and Consultation

• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
• Follow-up on major accounts in terms of technical support and proactive support service.
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
• Provide hands on training to the customer “Knowledge Transfer”.
• Run Instructor led classroom training.
• Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements