Front Office - Team Leader - Front Desk
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Medina, Saudi Arabia Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans. It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Resid... ences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry. Abu Dhabi, UAE Beach Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 2 - 4 Years of Experience Abu Dhabi, UAE Saadiyat Rotana Resort & Villas
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Beach Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 1 - 4 Years of Experience Abu Dhabi, UAE Beach Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 2 - 4 Years of Experience Abu Dhabi, UAE Saadiyat Rotana Resort & Villas
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Beach Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 1 - 4 Years of Experience Abu Dhabi, UAE Beach Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
