1- Implement all instructions & directives coming from Regional Manager and ensure that all staff follows.
2- Follow the instructions from immediate Superior, Supervisor / Senior Supervisor/Captain Waiter
3- Supervise and participate in the daily movement.
4- Always enhance the company image by giving above standard quality of service to all our valued customers as per the standard.
5- Must always apply and practice the Service Level Agreement and Standard Greetings.
6- Prepares Al Fursan Lounge Service Daily Reports on time i.e., Daily Store Items Inventory, Equipment Inventory, Chemical Inventory and Shift Handover Report and submit on time to Admin Office.
7- Always ensure above service standards for all Lounges.
8- Responsible in ordering lounge store items enough for one day consumption to Store. To immediately report any deviation to Captain Waiter / Immediate Superior for further handling.
9- Must attend to passenger needs as soon as possible.
10- To always deliver professionalism.
11- Must follow the standard service for First & Business Passengers.
12- Monitor lounge additional store items and do not over stock.
13- Always ensure on time service as per the standard.
14- Participate whenever it is required and to always ensure on time Delayed Flight Service as necessary.
15- Must assist Receptionist, Demi Chef de Partie, Concierge, Waiter and Housekeeping whenever it is required.
16- To direct communicate to concern superior whenever it is required.
17- Ensure cleaning / washing of all used equipment with proper safekeeping procedure.
18- Must acknowledge all lounge newly ordered equipment.
19- Attend morning briefing with the Supervisor together with all lounge staff.
20- To act and perform any other related duties assigned by Regional Manager
21- To monitor the status of all lounge equipment and to report any malfunctioning.
22- To monitor the expiration of all store items and back up stock.
23- To take good care of all lounge equipment and avoid damage.
24- Ensure monthly inventory and expiration of stock.
25- Always ensure 100% hygiene results.
26- Promote standard of hygiene, safety, and sanitation of the respective areas.
27- Ensure all staff to follow personal hygiene standard.
28- Ensure full compliance of hygiene, quality, and temperature control for all food items in line with Quality Assurance.
29- Ensure that all products received from kitchen and main stores are as per the department food menu guide for both lounge & delayed flight.
30- To participate in team department building activity, gatherings, party and meeting with all staff.
31- Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.
32- To attend any related training course within the department as required.
33- Encourage participation and create effort by maintaining a constructive attitude toward suggestion.
34- To solve and assist staff in solving their problems both personal and work related.
35- Assign work to subordinates in clear terms, check and follow up.
36- Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.
37- Keep self-updated on all developments within the company.
38- To be aware of all service provided at lounges.
39- Suggest procedures or policy for the improvement to increase the efficiency of all section area.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
