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Hotel guest service/Problem solver: Why HR is interested in fresh young girls then in respectable professional with experience of problem solving?

Why the HR department more interested in fresh mind young and needed to be taught Guest Relation officers

then in good skills and strong mind professionals with knowledge of problem solving, client service experience and having professionally respectable by hotel guests look?

Isn't a real problem solver - woman after30  with good experience in a problem solutions, kind voice, trusted look?

(even by psychology - when you are looking for advice or you want to be understood  you will come to your old mother then young pretty girl in a shirt skirt)

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تم إضافة السؤال من قبل Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
تاريخ النشر: 2015/04/06
Jaques Mibielli
من قبل Jaques Mibielli , Senior Unix Engineer , European Commission ( Chez Halian)

Younger people have a certain entertaining freshness; it makes customers feel in control specially if they seem to know more than the employee. Also young girls are more attractive and they moves are more light with less “thoughts” than the experienced, people usually think it is a sexist thing and it should not happen. But if you use a realistic approach you will never buy the 30 day old roses but will always prefer the fresh catted. Experienced "problem solvers" should not interact with customers but guide younger "problem solvers" to do it from behind a desk and handle the tough cases in order to teach. 

ADEBAYO ADEDAYO
من قبل ADEBAYO ADEDAYO , Sales Manager , Yinksday Ventures

THE HR IS INTERESTED IN FRESH YOUNG GIRLS THEN IN RESPECTABLE PROFESSIONAL WITH EXPERIENCE OF PROBLEM SOLVING BECAUSE THE GUESTS FIND THEM MORE ATTRACTIE AND THE LADIES ARE IN THE BEST POSITION TO MARKET THE PRODUCT ON BEHALF OF THE COMPANY

Joanna Vlassi
من قبل Joanna Vlassi , hotel manager , Hotel Caravel

In my charge that I have I m looking for young people for they energy.When I mean young I'm saying abou an age until 40.

i think the problem is to find the right person for the right job.

Guest relations is not an easy job,you must be attentive to everything and first of all to the costumer front of you.My experience in South America says that young people under 30 they are not prepair to be under pressure,when older of 30 they are more prepair to be under pressure from a guest.I think this has to do with your environment too.

if I think my self as an untisatisfiet guest,I m looking for someone older that will understand my petition in one word,when the younger I will have to explain it more than 2 times to get my point of view..

how ever always depend of the company policies,cause with the same way we have many younger people in places that they need to be working under pressure and they doing perfect job.

everything always depend.

Tarun Mathew
من قبل Tarun Mathew , Assistant Manager - Human Resources , Tata Consultancy Services

Fresher Women are preffered as:

  1. Women are always much more empathetic than men, men tend to be harsh.
  2. Women in may cultures are extremely respected and would be by many cultures inappropritae/ un-gentleman-like to coerece women
  3. Generally being young means one is energetic
  4. The art of problem sloving can always be taught, especially when the organisation has a P&S manual

MOUSOOF MANZIL
من قبل MOUSOOF MANZIL , Business Development and Administration Manager , Bader Nasser Al-Bader Trading Est. Riyadh - KSA

If to prefer fresh young girls, the logic is: Chance for problems are less for many reasons. 

Fresh young girls looks pleasant with beautiful smile always- less chance for problems.

They tend to respect the guest of any group, mostly- Psychology. 

Young people will have fresh approach to handle guests. 

Guests are more comfortable with youngsters, comparetively. Ego wont wrkout mostly.

Guests will be polite as well, to youngsters, and mostly to girls. Even the guests compromise to a certain extent, they are aware that the next level will be handled by some aged or experienced people. And they wont hang on with problems more.

More over, they are "Fresh and young".

 

 

Ameeja farvin
من قبل Ameeja farvin , Assistant Pharmacy Executive , Life Healthcare Group

Its to give the young ones also a chance of employment. As most jobs doesn't give place for the freshers, they always prefer experienced and graduates for employing.

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