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what is the rule for good customer service?

1-Don't make promises unless you will keep them 2-Listen to your customers 3-Be helpful - even if there's no immediate profit in it 4- Take the extra step. For instance, if someone walks into your store and asks you to help them find something, don't just say, "It's in Aisle 3". Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be 5-Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.

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تم إضافة السؤال من قبل amr emam , Assistant Manager , Abu Dhabi Department of transportation (ITC)
تاريخ النشر: 2013/04/25
Amira El Sadek
من قبل Amira El Sadek , Sales Manager , Real Estate Development

1 - honesty and truthfulness in dealing in the provision of service 2 - permanent smile 3 - Accuracy of information and clarity 4 - speed in service delivery 5 - Creating trust and mutual respect between the client and the customer service officer 6 - keep the secrets of working 7 - to keep the secrets of customer

Mohammed AbuSaleh
من قبل Mohammed AbuSaleh , Owner , Epitec, Ford

Rule#1, treat customers (others) the same way you'd like to be treated.
Customer is NOT always right, but do everything you can possibly do to help resolve their issue.
Own the issue from start to resolution.
Acknowledge, Frame the issue; Communicate, listen, ensure you understand the issue, gather data, don't be afraid to ask questions, analyze, keep the customer informed and up to date, offer alternatives/workarounds, if you cannot fix it try and replace it, most importantly; good communication skills is very essential in the customer support/service world..

Zari Agopian
من قبل Zari Agopian , Office Manager , Al Wataniya International School

providing the best service with patience and excelent communication

be in the customer place and see what it need and act on this .

AYESHA MOHAMMED
من قبل AYESHA MOHAMMED , ANALYST , TESCO HINDUSTAN SERVICE CENTER PVT LTD

Two rules: "Customer Is King" and "Treat People Like You Would Like To Be Treated" :)

RUBEN JR COREJADO AGARCIO
من قبل RUBEN JR COREJADO AGARCIO , OVERSEAS RECRUITMENT OFFICER , NAS MANPOWER SOLUTION COMPANY

GOOD CUSTOMER SERVICE is when you serve you CLIENT WITH HIGHEST DEGREE OF INTEGRITY, HONESTY AND PROFESSIONALISM.
I believe, good customer service is when a company makes you a very satisfied customer.
For example when the do all the requests that you ask them for, when they treat you well, when they answer all your questions, when they hear your complaints, concerns and they help you with them.
So basically a good customer service is when a the company treats the customer like a king or a queen.

Ambreena Shiekh
من قبل Ambreena Shiekh , Report Analyzer & Campaign Manager , Perfomark Advertising Agency

The essence of good customer service is forming a strong relationship with customers which they would like to pursue.Everyone in the company must be devoted to creating a positive experience for the customer & must strive to exceed customer expectations.One must learn everything possible about their customers so that one can tailor a service approach to their needs and buying habits.Happy customers are the best and most effective way to find new customers, as word-of-mouth recommendations will bring you more business.Most importantly, no company is perfect, but how you handle the situation when you fall short makes all the difference.

ghazala rehman
من قبل ghazala rehman , PR CUSTOMER SERVICE MANAGER , Pakistan International Airline.PIA

customer is always right

Mohsen AlQadi
من قبل Mohsen AlQadi , Facilities Deputy Manager , Dar Al Fouad Hospital

S L S Smile Listen Serve

Binod Timsina
من قبل Binod Timsina , Human Resources Business Partner , CG Corp Global │ Chaudhary Group

to provide the good service to the customer from where he/she can impress and can visit again.

Mehdi Terrak
من قبل Mehdi Terrak , JR Brand manager , DANONE

it depends all on which market are you ! We take an example about the north african market.
Tunisia, Marroco and Algerian customer rely on the "relationship" with the service provider or the producer.
That's why the most performant sales rep is a guy with a high interpersonnal skills.

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