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Yes, Live chat with customer support is more better than traditional way.
live chat is a good thing, or can be. I have received good advice and was able to choose the right products for a project I am working on. I haven't used it much, but when I used it, live chat was helpful.
Yes it is. Faster service is always better
Live chat is a good alternative to traditional customer service just in case of availability and convenience. In the sense that if it's not possible to interact with the customer face through the traditional media, live chat is an alternative. Still, live chat shouldn't do without the traditional customer service.
Chat with Al Mualla is my contact
Bs necessary to think about the time factor
Technology is changing the communications' ways for better. Live chat is another way of communicating and helping customers as long as they feel satisfied with that.
Some ways yes it is , when you are looking to buy a product etc... their are a lot on helping, But certainly a no, when you have a billing issue, or discrepancy with something they always take overmins to resolve, and never happens
Better ... I am not so sure ..
But you have to keep one thing in mind no busy telephone lines or waiting till you get called back ....
The online chat can be annoying when you just browse, but it is definitely a plus if you have questions about the product and pricing...
Some people rather speak with a friendly voice they are perhaps already accustomed to... having both is the better way to go and covering2 medias ...
but this is just my opinion...
Having a real person walk you through a purchase adds confidence and customers tend to spend more than the ones who don’t use live chat. A positive experience leads to a higher average order value, thus your sales are directly affected by live chat.
To set up a live chat customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.
Ofcourse yes,,, it build strong relationship with customer and company and also effective in reaching companies goal within time limit by giving good live services
Absolutely, because it saves alot of time
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