How important is technical communication in the workplace?

TECHNICAL COMMUNICATION is a great benefit of globalization.

Technical communication is written and oral communication for and about business and industry. Technical communication focuses on products and services—how to manufacture them, market them, manage them, deliver them, and use them.

Technical communication is composed primarily in the work environment for supervisors, colleagues, subordinates, vendors, and customers. As either a professional technical

communicator, an employee at a company, or a consumer, you can expect to write the

following types of correspondence as very important for the following .

•  a computer information systems (CIS) employee, you work at a 1-800 hotline

helpdesk. A call comes from a concerned customer. Your job is to answer that

client’s questions and follow up with a one-page e-mail documenting the problem and your responses.

•  a technical communicator, working in engineering, biomedical equipment

manufacturing, the automotive industry, computer software development, or a

variety of other job areas. Your job is to write user manuals to explain the steps

for building a piece of equipment, performing preventative maintenance, or for

shipping and handling procedures.

• a trust officer in a bank, one of your jobs is to make proposals to potential clients. To do so, you must write a 20- to 30-page proposal about your bank’s services.

• a customer. You ordered an automotive part from a national

manufacturer. Unfortunately, the part was shipped to you five days later than

promised, it arrived broken, and you were charged more than the agreed-upon

price. You need to write a letter of complaint.

•  the manager of a medical records reporting department, one of your major

responsibilities is ensuring that your staff’s training is up to date. After all,

insurance rules and regulations keep changing. To document your department’s

compliance, you must write a monthly progress report to upper-level

management.

• a webmaster. Your job is creating a corporate Web site, complete with

online help screens. The Web site gives clients information about your locations,

pricing, products and services, mission statement, and job openings. The drop-

down help screens provide easy-to-access answers for both customer and

employee questions.

• As an entrepreneur, you are opening your own computer-maintenance service (or services for HVAC repair, deck rebuilding, home construction, lawn care, or

automotive maintenance). To market your company, you will need to write fliers, brochures, or sales letters.

• Even You have just graduated from college (or, you have just been laid off). It’s time to get a job. You need to write a resume and a letter of application to show

corporations what assets you will bring to their company.

help to deliver work message and mission fast 

I agree with the rest answer

In the workplace, there is a variety of situations you need to write workplace documents such as progress reports, letters and directive memos. You may need to create more complex forms of communication such as oral and video presentations, proposals, instruction manuals, technical descriptions and Web pages. You may also need to research effectively, discuss about a technological innovation, negotiate in a global marketplace and consider the implications of the documents you or your employees produce.