The personality traits a manager seeks in a customer service role model defines his/her customer service _. fill in the blank?

Ethics, I guess? ....but I'll  wait for the expert's answer.

ideology, may be the correct word. There might be some better words which other experts want to answer

Mantra.....since people generally order by RAPPORT.

ethic and standard

                                  .

Standards....................Thanks for the invitation. 

Thanks for invitation

I am apologies to answer this question wait from answers specialist 

Thanks

I am sorry i have no idea , i will wait with you for more answers

I agree with Mr Gourab answers, thanks for the invitation. .

I leave the answer to the experts, specialists in this field