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set goals that can be attained and not give false promises to the customer. having credibility and Intregrity is of the highest degree to the Customer.
Conduct customer survey and address their concerns and issues promptly in a way that is positive
Call to follow up on any issues they may be having or just to thank them for the continued support.
Give them special offers and discounts where applicable.
Nice answer given by Shahzad Yaqoob
Recent past some of the customers feed back was that appointment couldn't sought as and when they had time to seek.
Basing this, we have introduced Mobile App through which as and when a customer remember / require, they can use this app at their finger-tip and get the real time appointment, for their need and at their choice of place to get it availed. Many appreciated the unexpected facility provided.
One thing that need to be pointed in customer service is " never to irritate customer with boring details or calls " always give preference to customer's opinions. Give them all the rights!!!
the details we provide must be short and unique,never to waste customer's valuable time. always create an impression that the details we provide is 100 % genuine and we are trustworthy.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."
I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently follows the eight rules following:
1) Answer your phone.
Use 
to navigate.
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Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".) For more on answering the phone, see How to Answer the Phone Properly.
2) Don't make promises unless you will keep them.
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Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise - because nothing annoys customers more than a broken one.
3) Listen to your customers.Use to navigate.
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Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? From a customer's point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.
Deal with complaints.Use to navigate.
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No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
Be helpful - even if there's no immediate profit in it.Use to navigate.
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The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. When I explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band – and charged me nothing! Where do you think I'll go when I need a new watch band or even a new watch? And how many people do you think I've told this story to?
Train your staff.Use to navigate.
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Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.
Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn't) regularly. (Good Customer Service: How to Help a Customerexplains the basics of ensuring positive staff-customer interactions.) Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."
Take the extra step.Use to navigate.
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For instance, if someone walks into your store and asks you to help them find something, don't just say, "It's in Aisle 3". Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.
Throw in something extra.Use to navigate.
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Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.
Good Customer Service Pays Big Dividends
If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? Over time good customer service will bring inmore new customers than promotions and price slashing ever did!
Here are five ways to strengthen your customer service and keep your business strong.
1. Educate your employees
Good customer service is a team sport. One weak link in the chain can lead to a negative experience that affects your business and your bottom line. Educate employees on your rules for customer engagement. You may want to begin with a set of simple rules, such as be courteous, listen carefully and be prepared to say “yes” rather than “no.” The best way to teach is by example. If you treat your employees well, they’ll be more likely to treat your customers well, in turn.
2. Seek opinions from your customers
After you and your employees, nobody knows more about your business than your customers. They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers. Negative feedback can be especially helpful, though it can be a little uncomfortable. So put mechanisms in place for anonymous feedback, such as a “Contact us” button on your website.
3. Treat your best customers better
While all customers deserve to receive courtesy and respect, your long-term and loyal customers merit treatment that goes above and beyond. Special offers, loyalty programs and appreciation events can help give your best customers something extra. Far from alienating new customers, these programs demonstrate that loyalty has its rewards.
4. Admit mistakes, then make them right
Nobody’s perfect, and your customers probably understand that. If you make a mistake, acknowledge it, apologize and then move quickly to correct it. Use the opportunity to improve your business processes and let customers know what actions you took to prevent the mistake from happening again. Customers may feel more comfortable doing business with you when they see that you took the problem seriously.
5. Say “Thank you”
The key to customer loyalty can be embodied in two simple words: Thank you. Nothing else sets the tone for your relationship with your customers better. Essentially, every “thank you” says, “I appreciate your business and I won’t take it for granted.” And it can be just as powerful whether it’s delivered in person or on a printed page. E-mails, invoices and advertisements are all opportunities to let your customers know how important they are to you.
Providing good customer service is integral to any successful business. Taking care of your customers helps encourage them to continue buying from your business through good times and bad. Let AT&T help you build a website that supports your customer service goals.
To promote great customer service one has to have very clear communication skills,be patient,empathetic,consistent and adaptable.Different customers behave differently so to have it great be knowledgeable and have great time management skills.
Always be in search of customer feedback , without customer feedback its like walking with close eyes, customer feedback will provide you inside of services and also put yourself in customer shoes as customer is always right and can fire even a CEO
Agree with the answers of experts.
I make sure that my staff are well trained and are good models of hospitality,friendliness and excellent service that attract and exceeds customer satisfaction at all time.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟
