Customer Service Career one of the most burning jobs for recruiters & employees! What do you think the middle east need to do to make this better easy?

Provide proper training to the staff dealing with customer service. Training makes them more proficient in dealing with the customer.

the customers is imprtant in every company

The Entity should creat a clear career path for their contact center employees.

Thus, all contact center employees will know well the exact skills they should gain before asking for working in the 2nd levels in the same contact center or in other contact centers.

We can also creat training programs for skills can help the contact centers employees to promot in thier professional lives

After increeaseing the lifetime of the employees in the contact centers, it will be possible to creat a union for the workers of the contact centers. to save their rights.

 

YES, if I know their language better to speak of their language

absolutely correct with cusromer service

In any relationship whether social or business communication is a key instrument in fostering and making that relationship beneficial and so the language of communication has to be a common one. in customer service career an understanding of the customer's language gives the customer some sense of confidence and assurance of being understood.

yes it is important to speak to the language that the customer will understand and be satisfied

Yes, it is always better to speak the language of the customer.

I should verify the customer mentality,Decision,Desire,confirmation ,and how well he understand and interest....ect

YES specially when you use the body language also

yes, it is always better to speak the language of the customer, or at least learn how to speak customers language, fluent or not as long customers are satisfied. Don't just talk to the customers, we should communicate to them