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CRM is known with its full name: "Customer Relationship Management" roughly translated as customer relationship management. It can be simply understood that the enterprise manages its interactions and care activities to form loyal customer relationships in the business. CRM software is one of the most powerful tools a business should have. Although the organizational structure and operating procedures in each business are completely different, every department in the business can enjoy the benefits of CRM. Many people think that CRM is only for sales and marketing. However, in reality, most departments in the Enterprise can use CRM. To recognize the signs that businesses need to implement CRM please see more: here Some of the benefits that a good CRM software can bring you: Eliminate ineffective activity in business processes Increase revenue, reduce costs Store detailed information about customers ( degrees of customers) Improve customer experience Strong support for Marketing campaigns Enterprise's image is more professional in the eyes of customers In order to successfully implement a CRM project, the first issue is to have a good CRM implementation plan. See also the-step CRM deployment planning article If you are interested in a comprehensive and industry-intensive CRM solution, you can sign up for a trial or check out the price list here.
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Established in 2010, Vietnam Customer Management Software Company Limited - OnlineCRM has 10 years of experience operating in the field of manufacturing, providing and consulting customer management solutions for businesses. As one of the pioneers of CRM software in Vietnam, OnlineCRM has the opportunity to deploy software for customers who are large corporations such as: Vingroup, Viettel, Mobifone, FPT, CMC, ... and more 2000+ Other businesses.
Store raw customer information to plan for care via email, sms ... to turn raw customers into leads and take care to become official customers.
Manage 360 degrees of customer records from information related to care history, exchange, purchase history, debt ...
Centralized data storage in one place, avoiding loss and duplication
Avoid overlapping customer care among employees
Increase customer satisfaction, Increase sales
Cost savings (Does not spend much to find new customers, only costs to retain customers on existing customers).
And there are many other useful features that make your business's customer management comprehensive.
To know more about CRM software you can read the following articles:
If you are interested in a comprehensive and industry-intensive CRM solution you can sign up for a trial or check out the pricing here.
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